Engineer II, Field Service

Job Description

Job Title:                               Field Service Engineer

Reports To:                                     Service Manager

Group/Division:                 CAD/BEA

Career Band:                       5

Track:                                    Professional

Location:                              France

Mission:

As Field Engineer representative in this position, responsible for delivering and build service excellence over and above our customer expectations.

Key responsibilities:

• Represents our company in a positive, professional manner in all taking care of company's customers, both external and internal.
• Based in Spain, and time to time in other countries in EMEA. Request to travel from Monday to Friday (>50 000km per year).
• Own and deliver service commitments and complete installations, repairs, data analysis and calibrations, preventative maintenance, training, radiation services. On X-Ray fluorescence Spectrometers (XRF/XRD/EDX) and optical emission spectrometers. Request to wear some parts until 25kg and walk through our customer factories with long distances and multiple stairs.
• Responsible for providing services at site within the agreed conditions; sets the accurate priorities.
• Service reporting, documentation, and creation of protocols to specification on internal and customer needs.
• Maintain high level of customer allegiance by building strong customer relationships and promoting on excellent customer experience.
• Partner with our commercial colleagues to deliver customer deals that can be implemented profitably and meet/exceed customer expectations.
• Help on continuous improvement through our Practical Process Improvement Business System
• Participation in training courses in Switzerland (Ecublens) and the Czech Republic (Brno)

Experience/Qualifications/Qualities:

• Diploma or equivalent education preferable in electrical engineering, chemistry, engineering, or technical training in the field of electronics or training in the (chemical field with technical orientation)
• Five years of work experience in technical services
• Field service experience (technical) or strong service knowledge
• Preferable knowledge in heavy industrial process (metallurgy, mining, geology and geochemistry, petroleum, polymers, glass, etc.…)
• Outstanding fixing skills passionate about electromechanical, software and application issues
• Demonstrate Thermo Fisher Scientific values - Integrity, Intensity, Innovation, and Involvement
• Practical experience in an equivalent position (confirmed ability in a similar position for 5 years desired).
• Excellent interpersonal communication both written and oral in French and English. German would be a plus.
• Ability to work efficiently with customers and colleagues in difficult and stressful situations.
• Good knowledge of electronics and mechanics
• Customer friendliness and a professional demeanor
• PC literacy including MS Office and Outlook.
• Ability to travel (both domestic and internationally) up to 4 nights per week at hotel.
• Valid driver's license
• Self-organized and effective