Program Manager, Labs

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.That’s our vision. We’re driven by it. And we need talented people who share it.If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Program Manager Labs-

• Recognize, exemplify and adhere to ICON's values which center around our commitment to People, Clients and Performance
• As a member of staff, the employee is expected to embrace and contribute to our culture of process improvement with a focus on streamlining our processes adding value to our business and meeting client needs
• Assist the team of Project Managers (PMs) assigned to the studies within a Program in relation to study set-up and maintenance ensuring alignment across the Program where required
• Ensure PMs manage projects in accordance with the contract and in adherence with ICON SOPs, ICH GCP and appropriate regulations, and to liaise with other department managers as necessary to achieve this

  Client Management

• Be the principal contact for Sponsor’s Program Management contact related to the direction, coordination, implementation, execution, control and completion of projects within the Programs
• Be the first level for client escalation related to the Program
• Manage client expectations and convey these expectations to the project management team
• Communicate effectively with clients to identify needs and evaluate alternative business solutions.
• Attend client/program meetings e.g. governance meetings, bid defense meetings

  Project Management

• * Monitor all studies in your program via email, one to one meetings & regroup meetings and assist PMs with set-up, maintenance and close out of projects within the program
• * Utilize risk management methodologies to identify risks and work with the team to develop appropriate mitigation plans. Anticipate and address issues before they become major problems
• * Assist the team of PMs in issue resolution / escalation during the lifetime of all trials
• Understand your Project Managers’ performance  and assist them where possible or escalate to their line manager if problems persist
• * Review client satisfaction survey responses and work with PMs to improve results
• Review quarterly MCC metrics if applicable
• Have oversight of project budgets within the program to ensure projects are running within budget
• Perform client audit preparation e.g. PM presentation and readiness, oversee the preparation of relevant documents for any audits related to your client/program
• Ensure operational updates are implemented in a timely manner for applicable studies within Programs for which you are responsible

  Leadership

• Motivate and leads across internal departments with little or no formal authority
• * Create and maintain Program specific standards if applicable
• Develop and coach team members
• * Conduct One to One meetings with the PMs managing studies in the Program
• * Escalate issues to the Director of Project Management in a timely manner
• Apply knowledge of relationships within the organization to ensure successful projects and positive interactions
• Challenge others to develop as leaders while serving as a role model and mentor
• Inspire team members to attain goals and pursue excellence
• * Look for trends across the studies in your Program(s) and suggest changes to processes / behaviors based on these trends
• * Lead or participate in initiatives related to the development of departmental continuous improvement initiatives as it relates to standards, training and quality
• Lead the process to document lessons learned and resultant recommendations for the projects within the Program
• Identify resource requirements and request additional resource as required
• Recognize good performance publicly
• Do not tolerate poor performance or behavior

  Communication

• * Facilitate effective communication among all project-related parties
• * Effectively communicate information, both oral and written, in a manner that is clear, concise and understandable
• Hold regular status meetings with project team both internal and external
• * Understand how to communicate difficult/sensitive information tactfully
• * Drive discussions on resolution of project/program issues; critically evaluate root cause and develop options for resolution; effectively communicate recommendation for resolution to stakeholders
• Demonstrate conflict resolution capabilities: exhibit solution seeking behaviors and promote team building

  Teamwork

• * Manage roles and responsibilities within the project teams, ensuring that each team member understands requirements for project and program deliverables
• Mitigate team conflict and communication problems. Works to ensure that all team members are aware of pending deliverables and assignments; the required resources are secured to complete deliverables on-time; provide options of resolution as problems/issues arise which could impact the cost, timelines, and/or quality of the deliverables.

  Quality

• * Maintain confidentiality of management information as appropriate.
• Ensure project documents are complete, current, and stored appropriately.
• Write Trackwise/Incident responses for issues that originate in your program

  Other

• Work closely with line managers of PMs to suggest ways of improving Client satisfaction scores
• In the spirit of continuous improvement, suggest modifications to metrics, processes, procedures, policies, etc. as you see fit, with the goal of improving quality or efficiency
• * Provide regular feedback to senior management on progress with role activities and deliverables
• Lead and / or participate in departmental / inter-departmental projects and groups e.g. superuser committee or blinding committee

  Other duties as assigned by Directors of Project Management.

What you need:

   Bachelor’s degree, and 3+ years of relevant experience

Salary Range

$98,312 to $122,890

Actual compensation will be determined based on factors such as geographic location, work experience, education/training, and skill level.  You may be eligible for a bonus, stock compensation and commissions in some cases depending on your role and performance.

Visit our careers site to read more about the benefits ICON offers.

Benefits of Working in ICON:Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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