Service account manager

Job Description

How Will You Make an Impact?

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Responsibilities

• The position is encouraged to meet or exceed a defined sales plan, forecast sales performance accurately, and develop in-depth knowledge of assigned accounts.
• The rep will pursue opportunities to sell all IES Services, including warranty and T&M conversions, contract renewals, validation services and enterprise service product.
•  The position will partner with field sales and service colleagues to identify, negotiate and close opportunities within the territory.
• Provide customer happiness through technical service, installation, operation, training, and repair of speciality equipment.
• Undertake product installation on client premises.
• Provide training and technical advice on instrument use, both in person and by phone.
• Investigate difficulties and address faults arising from operation or utilization.
• Resolve problems or suggest solutions or arrange for repairs to be made.
• Provide an important link between customers and Sales and Marketing.
• Act as a liaison with factory technicians to report and accurate faults.
• Supervise repairs in terms of the organization’s service / warranty cover and making suggestions as to product improvements.
• Schedule and carry out planned maintenance calls and perform regular customer visits.
• Make recommendations about spare part needs and assisting with monitoring equipment.

• Education

• Bachelor/Master of Science in Chemistry/Biochemistry, Engineering, or equivalent background.

• Experience

• 8 years+ Analytical instrument sales or service background experience  
• With people management preferred.
• Experience from Pharmaceutical industry, Research or semicon business background preferred.
• The successful candidate will be meticulous, with expertise in sophisticated numerical calculations.
• Must have previous sales experience, excellent tele sales skills and communication ability, and a high proficiency at negotiating sophisticated deals.
• Must be self-starting, able to work independently, highly upbeat, and driven to succeed.
• Must be proficient at working on a computer and using associated systems for generating quotations and tracking order opportunities.
• Knowledge of SFDC/SAP is helpful.

Knowledge, Skills, Abilities

• Analytical instrument experience crucial
• Fluent in written and verbal communication skills both in Chinese and English
• Ability to be coordinate own work efficiently, productively, and independently
• Detail oriented and ability to handle multiple tasks
• Ability to work on a range of tasks as part of ongoing projects, and to make sound decisions in order to meet deadlines for the completion of projects or activities
• Interpersonal skills suitable for a people-oriented job, requiring interactions with many people both inside and outside the organization
• Self-motivated and proactive in technical and support approach.
• Proficient with Microsoft Office (MS Word, Excel, Power Point and Outlook)
• Possession of a valid Driving License is essential.

Other Information

• Candidates living in Central and Southern Taiwan are encouraged to apply.
• Travelling is required in this role.