Technical Support Specialist II

Thermo Fisher Scientific Inc. is the world leader in serving science, with an annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them.

Thermo Fisher Scientific across the world, with more than 100,000 colleagues, delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Position Requirements:We are looking for an ideal candidate who thrives in a multi-disciplinary technical environment and is passionate about addressing technical problems within diverse organizations. If you are enthusiastic about introducing new products, this is an exciting chance to define a difference.

The candidate will be responsible for:

• Handling tasks and projects in the Technical Support department to improve efficiency.

• Providing technical communication between Production, R&D, and Global Tech Support.

• Conducting "root cause" analysis and actively participating in resolving technical issues.

• Collecting, analyzing, and reporting data to solve problems and improve the company's inner processes.

• Providing worldwide 3rd-line technical support up to the system level of SEM/SDB products, especially systems released after 2002.

• Leading continuous improvement processes and postmortem analysis for solved support calls.

• Bringing together parts issues and collecting Field Replaceable Unit (FRU) requests for all types of microscopes and their modules.

• Looking for opportunities to lower installation and warranty costs based on collected data and analyses.

• Leading assigned Global Technical Support tasks, such as Practical Process Improvement, Service Documentation requests, Corrective Action / Preventive Action, etc.

• Seeking opportunities to improve product quality.

• Following effective documents Coordinated Management System, Environmental Management System, and working on documentation.

Qualifications:

• At least a bachelor's degree in Electronics, Mechanics, or a combination of both education and meaningful work experience.

• Very Good communication skills, both written and verbal.

• Proficient in English and Czech language, both written and spoken, at a minimum of level B2.

• Ability to travel internationally for less than 25% of working hours.

• Ability to work independently as well as collaborate in a team.

• Experience in project management.

• Knowledge and experience in Product Data Management is an advantage.