Regional Field Service Manager

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Able to lift 40 lbs. without assistance, Cleanroom: no hair products, jewelry, makeup, nail polish, perfume, exposed piercings, facial hair etc... allowed, Office, Some degree of PPE (Personal Protective Equipment) required (safety glasses, gowning, gloves, lab coat, ear plugs etc.)

Job Description

Are you ready to take on a unique opportunity to make an impact as a Supervisor/Regional Manager, Field Service at Thermo Fisher Scientific Inc.? Join our world-class team and contribute to our mission of making the world healthier, cleaner, and safer. As a customer service role based in Chennai, you will have the chance to work with a diverse group of individuals who consistently demonstrate excellent work behaviors, and play a crucial role in ensuring flawless service delivery.

Responsibilities:

• Lead a team of engineers with exceptional problem-solving skills by ensuring timely completion of tasks.
• Conduct healthy team meetings
• Be an example of Thermo Fisher Scientific's 4i values
• Lead and conduct on-site installation and follow testing procedures
• Provide troubleshooting and repair support for customers and other field service personnel
• Cultivate and develop positive working relationships with customers, system users, and colleagues
• Travel, sometimes on short notice, to customer sites domestically and internationally to resolve problems or support other field service personnel
• Ensure accuracy and timely submission of field service reports
• Manage customer inquiries and ensure timely resolution of issues
• Provide feedback to product quality teams
• Provide appropriate input in writing updating and correcting various Thermo Fisher system documentation
• Provide input for various reports including identifying and isolating unique problems with systems
• Act as a subject expert and resource for training
• Manage customer meetings and expectations

Requirements:

• University degree desired. Technical diploma is minimum requirement with 4+ years related professional experience.
• Typically requires approximately 4-7+ years hands-on technical experience installing, troubleshooting, repairing, and calibrating complex systems
• Minimum of 2-5 years of field service management or project management experience required
• Typically requires a thorough understanding and extensive experience troubleshooting and repairing ultra-high vacuum and high voltage systems
• Ability to use O-scope, DVM, and misc. testing equipment
• Able to read and interpret schematics
• Proven ability to troubleshooting complex systems and subsystems down to the modular level
• Literate in Windows software environments and programs including Word, Excel, PowerPoint, Power BI, and Teams
• Ability to deal effectively with customers
• Excellent interpersonal communication skills
• Must have ability to obtain a valid passport and travel regionally and internationally as required

Thermo Fisher Scientific Inc. is an equal opportunity employer and welcomes applicants from all backgrounds. We are committed to providing reasonable accommodations to individuals with disabilities during the application process. If you require any accommodations or assistance, please contact us at 1-855-471-2255*.

Ready to make a difference in the field service industry? Apply now and start your journey with Thermo Fisher Scientific Inc.