Endoscopy-related Phone Consultation During the COVID-19 Outbreak
Endoscopy-related Phone Consultation During the COVID-19 Outbreak: Impact on Attendance and Patient/Consultant Perspectives From a Tertiary Australian Hospital
Studieoversikt
Status
Intervensjon / Behandling
Detaljert beskrivelse
Telephone consultations as a method for telehealth do not provide visual cues and limit interpretation of visual signs such as visualization of skin lesions. However, the need of such feedback is almost non-existent for endoscopy-related consultations as their purpose is focused. The main foci of endoscopy-related outpatient clinics are two: 1 - inform and consent the patient for an endoscopic procedure that is to be done in the near future; 2 - explain the results of a recent procedure already performed and which has a copy provided to the patient. Therefore, phone consultations might be a good fit for endoscopy-related outpatient clinics. The practicalities and indications for the use of phone consults has been described by van Galen & Car (2018) and fit the above description.
Patients will be invited to participate only after the consultation have been finalised and all questions regarding the endoscopic procedure to be done/that was done have been clarified. Patients and consultants will fill questionnaires to evaluate the phone consultation.
The primary outcome will the the comparison of "failed to attend" (FTA) occurrences compared to a similar period of the past year. Secondary outcomes will be patients' and consultants' satisfaction with the phone consultation.
Studietype
Registrering (Faktiske)
Kontakter og plasseringer
Studiesteder
-
-
Victoria
-
Melbourne, Victoria, Australia, 3084
- Austin Health
-
-
Deltakelseskriterier
Kvalifikasjonskriterier
Alder som er kvalifisert for studier
Tar imot friske frivillige
Kjønn som er kvalifisert for studier
Prøvetakingsmetode
Studiepopulasjon
Beskrivelse
Inclusion Criteria:
- Patients booked for an outpatient consultation in the Post-Endoscopy clinic or Advanced Endoscopy clinic
- Consultation determined to be held over the phone as per preventive measures due to the COVID-19 outbreak
- Age > 18 years
- Ability to give informed consent
Exclusion Criteria:
- Phone consultation done with a relative as per patient's preference or inability to talk over the phone
- Patient that is deemed as confused/not able to understand
- Unwilling/unable to participate in the post-consultation survey
Studieplan
Hvordan er studiet utformet?
Designdetaljer
Kohorter og intervensjoner
Gruppe / Kohort |
Intervensjon / Behandling |
|---|---|
|
Phone consult group
Information collected prospectively on FTA patients and questionnaire (satisfaction)
|
Observational study
|
|
Face-to-face consult group
Information collected retrospectively on FTA patients
|
Observational study
|
Hva måler studien?
Primære resultatmål
Resultatmål |
Tiltaksbeskrivelse |
Tidsramme |
|---|---|---|
|
Failed to attend patients
Tidsramme: 2 months
|
percentage of patients that did not answer phone calls (at least 3 calls) or with documented FTA for the retrospective group.
|
2 months
|
Sekundære resultatmål
Resultatmål |
Tiltaksbeskrivelse |
Tidsramme |
|---|---|---|
|
Patient satisfaction with the phone consult
Tidsramme: 2 months
|
Assessed through an online/hardcopy questionnaire based on previous studies on telehealth (adapted from Barsom et al. 2020 - MSF and PAT-VC questionnaires).
These are mostly Likert-scale response mode statements.
|
2 months
|
|
Consultant satisfaction with the phone consult
Tidsramme: 2 months
|
Assessed through an online/hardcopy questionnaire based on previous studies on telehealth (adapted from Barsom et al. 2020).
These are mostly Likert-scale response mode statements.
|
2 months
|
Samarbeidspartnere og etterforskere
Sponsor
Etterforskere
- Hovedetterforsker: Sujievvan Chandran, MD, Consultant gastroenterologist
Publikasjoner og nyttige lenker
Generelle publikasjoner
- Barsom EZ, Jansen M, Tanis PJ, van de Ven AWH, Blusse van Oud-Alblas M, Buskens CJ, Bemelman WA, Schijven MP. Video consultation during follow up care: effect on quality of care and patient- and provider attitude in patients with colorectal cancer. Surg Endosc. 2021 Mar;35(3):1278-1287. doi: 10.1007/s00464-020-07499-3. Epub 2020 Mar 20.
- van Galen LS, Car J. Telephone consultations. BMJ. 2018 Mar 29;360:k1047. doi: 10.1136/bmj.k1047. No abstract available.
Studierekorddatoer
Studer hoveddatoer
Studiestart (Faktiske)
Primær fullføring (Faktiske)
Studiet fullført (Faktiske)
Datoer for studieregistrering
Først innsendt
Først innsendt som oppfylte QC-kriteriene
Først lagt ut (Faktiske)
Oppdateringer av studieposter
Sist oppdatering lagt ut (Faktiske)
Siste oppdatering sendt inn som oppfylte QC-kriteriene
Sist bekreftet
Mer informasjon
Begreper knyttet til denne studien
Ytterligere relevante MeSH-vilkår
Andre studie-ID-numre
- 38839
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