Preoperative Outreach to Improve Surgical Attendance

June 8, 2026 updated by: University of California, San Francisco

Reducing No-Shows in High-Risk Urology Patients Through Enhanced Preoperative Outreach

This study aims to evaluate the impact of reminder call intervention on no-shows for urologic procedures in patients identified to be high risk for no-showing. Patients scheduled to undergo a urologic procedure will be randomized into two groups: the intervention group, who receives a series of reminder calls and text messages about appointment details and patient questions prior to the procedure date; and the control group, who receives standard care only. Secondary outcomes include rates of patient re-scheduling and healthcare utilization.

Study Overview

Status

Not yet recruiting

Conditions

Intervention / Treatment

Study Type

Interventional

Enrollment (Estimated)

68

Phase

  • Not Applicable

Contacts and Locations

This section provides the contact details for those conducting the study, and information on where this study is being conducted.

Study Contact

Study Contact Backup

Study Locations

  • United States
    • California
      • San Francisco, California, United States, 94143
        • University of California, San Francisco

Participation Criteria

Researchers look for people who fit a certain description, called eligibility criteria. Some examples of these criteria are a person's general health condition or prior treatments.

Eligibility Criteria

Ages Eligible for Study

  • Adult
  • Older Adult

Accepts Healthy Volunteers

No

Description

Inclusion Criteria:

  • Adults aged 18 years or older
  • Identified as high risk for no-show by the study predictive model
  • Scheduled to undergo a urologic procedure at UCSF/UCSF affiliated sites

Exclusion Criteria:

  • Younger than 18 years of age
  • Not scheduled for a urologic procedure

Study Plan

This section provides details of the study plan, including how the study is designed and what the study is measuring.

How is the study designed?

Design Details

  • Primary Purpose: Health Services Research
  • Allocation: Randomized
  • Interventional Model: Parallel Assignment
  • Masking: None (Open Label)

Arms and Interventions

Participant Group / Arm
Intervention / Treatment
Experimental: Enhanced Preoperative Outreach
Participants receive standard care plus reminder phone calls at 7 days, 3 days, 1 day, and the day of the procedure, text messaging access, assessment of barriers to attendance, and referral to social work when appropriate.
Behavioral: Preoperative Outreach
Participants will receive enhanced preoperative outreach consisting of reminder phone calls 7 days, 3 days, 1 day, and on the day of their scheduled urologic procedure, in addition to standard care. Calls will review appointment details, address patient questions, assess barriers to attendance, provide text-based communication access, and facilitate referral to social work when appropriate.
No Intervention: Standard Care
Participants receive standard preoperative care, including procedure scheduling, preoperative anesthesia evaluation, and routine surgery center reminder calls.

What is the study measuring?

Primary Outcome Measures

Outcome Measure
Measure Description
Time Frame
Procedure No-Show Rate
Time Frame: From enrollment until the scheduled procedure date (up to 8 weeks)
Whether the participant attended their scheduled urologic procedure
From enrollment until the scheduled procedure date (up to 8 weeks)

Secondary Outcome Measures

Outcome Measure
Measure Description
Time Frame
Procedure Rescheduling Rate
Time Frame: From enrollment until the scheduled procedure date (up to 8 weeks)
Whether the participant rescheduled their procedure
From enrollment until the scheduled procedure date (up to 8 weeks)

Collaborators and Investigators

This is where you will find people and organizations involved with this study.

Sponsor

University of California, San Francisco

Investigators

  • Principal Investigator: David Bayne, MD, University of California, San Francisco

Publications and helpful links

The person responsible for entering information about the study voluntarily provides these publications. These may be about anything related to the study.

General Publications

Study record dates

These dates track the progress of study record and summary results submissions to ClinicalTrials.gov. Study records and reported results are reviewed by the National Library of Medicine (NLM) to make sure they meet specific quality control standards before being posted on the public website.

Study Major Dates

Study Start (Estimated)

June 1, 2026

Primary Completion (Estimated)

December 1, 2026

Study Completion (Estimated)

December 1, 2026

Study Registration Dates

First Submitted

June 8, 2026

First Submitted That Met QC Criteria

June 8, 2026

First Posted (Actual)

June 12, 2026

Study Record Updates

Last Update Posted (Actual)

June 12, 2026

Last Update Submitted That Met QC Criteria

June 8, 2026

Last Verified

June 1, 2026

More Information

Terms related to this study

Other Study ID Numbers

  • 26-46897

Plan for Individual participant data (IPD)

Plan to Share Individual Participant Data (IPD)?

NO

Drug and device information, study documents

Studies a U.S. FDA-regulated drug product

No

Studies a U.S. FDA-regulated device product

No

This information was retrieved directly from the website clinicaltrials.gov without any changes. If you have any requests to change, remove or update your study details, please contact register@clinicaltrials.gov. As soon as a change is implemented on clinicaltrials.gov, this will be updated automatically on our website as well.

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