Sr Service Desk Techn

Job OverviewProvides first-line support to company employees to resolve computer software, hardware and networking problems.  Installs, configures, customizes, troubleshoot, upgrades, integrates and maintains software workstations, software applications, printers, wireless devices, hand-held devices, network configuration and firewalls for end-users.

Essential Functions

• Provide first Level  Second level of support and convey resolution to customer issues
• Accurate escalation of unresolved queries to the next level of support team
• Track, Route and redirect Problems to correct resources
• Utilize excellent customer service skills and exceed customers’ expectations
• Strong client-facing and communication skills
• Advanced troubleshooting and multi-tasking skills
• Ability to deal with users through Calls, Chats and Emai
• Good typing speed (minimum 40 WPM and 98% accuracy)
• Good knowledge about Operating Systems, ISP, Hardware, Networking and Outlook
• Good analytical and problem solving skills
• Good interpersonal and customer care skill
• Flexible in working 24/7 environment

Qualifications

• Associate's Degree  Pref
• 2-4 years of working experience within the Information Technology field Pref
• Willing to work in Night Shift
• Amenable to work both in Ortigas and Mckinley