Field Service Supervisor

Field Service Supervisor Req ID #:  175851 Location: 

Charleston, SC, US, 29407 For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about.

IMPORTANT:   In order to be considered for this position, a resume/CV must be uploaded and submitted during the application process.  Please make sure work history and education are added correctly.    Job Summary We are seeking a Field Service Supervisor to support our Microbial Solutions business.  

Lead a team of Service Technicians to provide customers (internal and external) technical service in repair, trouble shoot and training for Endosafe and Celsis Brand products.  Coordinate efforts with peers and Field Service Manager to meet customer and company needs.  Develop and train team members on areas of need and improvement based on reviews and job performance.

The following are the job duties & responsibilities related to the Field Supervisor: 

•    Lead team to meet customer needs (internal and external)

•    Annual reviews of team and on-going development to ensure growth and retention

•    Identify development opportunities for team and help implement and complete career growth as you and team members agree on

•    Coordinate customer-facing technical repair and maintenance services for endotoxin, rapid bioburden and microbial detection laboratory instruments on site at customer locations.  

•    Ensure team schedules and performs on-site service visits within assigned regions for product installations, annual qualification, routine preventive maintenance and analysis of product performance.

•    Provide technical assistance and problem resolution to customers via telephone, email, or on-site communication to team or customers.

•    Complete all required field service activities and documentation as assigned based on specific product, customer and/or standard operating procedural requirements.

•    Participate in identifying and developing service contract sales opportunities through up-selling; promoting the customers’ conversion from billable to contract coverage.

•    Assisting field sales personnel in product demonstrations, new customer training, and product validations.

•    Responsible for completing all service and compliance documentation as required by company policy, cGMP and FDA.

•    Maintain and improve Field Service training matrix and SOPs.

•    Responsible for resolving client testing laboratory instrument service issues.

•    Collaborate with Training Coordinator for training of new personnel and existing personnel on new technologies.

•    Monitor Field Service metrics. Take appropriate corrective actions when not meeting defined metrics.

•    Work with techs to monitor and maintain appropriate trunk stock levels.

•    Perform all other related duties as assigned.

  Job Qualifications The following are the minimum qualifications related to the Field Service Supervisor: 

•    Education:  Bachelor's degree (B.A./B.Sc.) or equivalent in Engineering or Life Sciences; Microbiology, Biology or Chemistry

•    Experience:  3+ years of related experience (technical, laboratory or research); or 

Equivalent combination of education and experience.

IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

About Microbial Solutions

Our Microbial Solutions business group has a comprehensive portfolio of endotoxin testing, microbial detection and microbial identification products and services is unlike any other, and has been purposefully designed to meet the complex and ever-changing needs of the industry. We help clients to ensure product safety and quality with easy-to-use yet robust testing solutions that satisfy regulatory requirements, support critical decision making and improve operational efficiencies.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

Equal Employment Opportunity

Charles River Laboratories is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

If you are interested in applying to Charles River Laboratories and need special assistance or an accommodation due to a disability to complete any forms or to otherwise participate in the resume submission process, please contact a member of our Human Resources team by sending an e-mail message to crrecruitment_US@crl.com. This contact is for accommodation requests for individuals with disabilities only and cannot be used to inquire about the status of applications.

For more information, please visit www.criver.com.

Nearest Major Market: Charleston South Carolina

Nearest Secondary Market: South Carolina

Job Segment: Pharmaceutical, Laboratory, Microbiology, Biology, Biotech, Science