Quality Process Specialist

Quality Process Specialist I

Location: Office Based Hybrid model - South AFrica (Johannesburg)

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.That’s our vision. We’re driven by it. And we need talented people who share it.If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

The Team:

We are looking for a new Quality Process Specialist to join our friendly team. This is a technical role to support with maintaining the Quality Management Systems used to manage policies, procedures, audits, inspections and quality issues. 

You will be optimizing the use of Quality Management Systems to keep them current with industry, business and regulatory requirements, and providing governance over the data that is collected to support data integrity and reporting.

What you will be doing:

• Supporting the design, development, implementation, testing, validation, documentation, review and maintenance of enterprise applications.

• Supporting system administrators to help respond to user request for assistance.

• Providing support to internal and external clients throughout all phases of the System Development Life Cycle

• Applying understanding of company’s general business functions and systems to determine the impact of system changes to the business.

• Evaluating new or updated products and services.

• Providing mentoring and supporting the training of staff members.

• Participating in initiatives to develop, test and implement system changes, integration, upgrades and patches.

• Working with Operational teams to determine working procedures and best practices.

• Contributing to opportunities of efficiency and improvement within the team and externally.

To be successful in this role you will need:

• Bachelor’s Degree or equivalent completed.

• 3 years of experience in Quality Management Systems (TrackWise and/or Vault Quality is preferred).

• Experience implementing systems and process solutions

• The ability to mentor and train other team members on system and process.

• Strong knowledge of systems architecture and experience with application specific processes.

• Strong familiarity with systems specific processes related to data/document management etc.

• Strong communication skills (written and verbal)

• Strong problem solving and analytical skills to troubleshoot problems.

Benefits of Working in ICON:Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.

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