Engineer I, Field Service

Job Description

Field Service Engineer I

Chennai, Tamilnadu, India Full time : Internal/External

Job Description

About Company: 

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $44 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics, or developing and manufacturing life-changing therapies, we are here to support them. Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience, and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon, and PPD. Our Innovative Laboratory technologies & Services makes it easier for customers.

Responsibilities:

• Attend all Breakdown calls and closure within the assigned service parameters of response time by accurate allocation of time to achieve customers happiness.
• Have complete ownership of the service delivery process for the assigned customer base.
• Providing timely Preventive maintenance to the assigned set of customers. (primary and Secondary) by keeping the data of P.Ms for assigned customer base to support AMC charges
• Achievement of financial objectives as assigned and completion of the cycle of order process. Achieve the assigned spares and Service revenue targets. Keeping track of ensuring payment collections for the transactions done for the assigned customer base.
• Timely reporting of all service reports, weekly reports, expense statements and any other data which is asked from time to time through CRM and emails to ensure communication flow.
• Follow guidelines on attendance, leaves, mobile policies, travel policies, and other policies to achieve accurate discipline of operations

Education / Qualification: Diploma / Graduation in Electronics engineering.

Experience Requirements: 4– 5 years of Experiance in the field of Life Science, Healthcare, Diagnostic or medical equipment Industry.

Knowledge, Skills, and Abilities required for this role:

• Good Knowledge on maintenance and servicing and Laboratory equipment’s (Thermo Fisher Scientific’s range of Capillary Sequencer, RT-PCR, Microarray, Flow Cytometer, NGS instruments)
• Good learning capability.
• Good communication and efficient working at the customer location.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

At Thermo Fisher Scientific, each one of our +100,000 extraordinary minds have a unique story to tell. Apply today http://jobs.thermofisher.com.

ThermoFisher is committed to crafting a diverse work environment that values and respects individuals from all backgrounds.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.