Supplier Services Analyst 1

IQVIA™ is the leading human data science company focused on helping healthcare clients find unparalleled insights and better solutions for patients. Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness the power of healthcare data, domain expertise, transformative technology, and advanced analytics to drive healthcare forward.

Working alongside offering management across a number of offerings and countries support existing customer engagements as well as delivery of new customer deployments.  Includes support for both strategic and tactical technical solutions that address client issues.

Enabling Customer engagement

Work closely with commercial leads and product owners to support client engagements for mature and new solutions
Apply evolving subject matter expertise to support internal stakeholders across a portfolio of  wholesaler and pharmacy offerings.  
Support go to market activities (release documentation, guides,  training and demo to internal customers, new version release management)
Take ownership of client/stakeholder issues.  Resolve and escalate issues in a professional and timely fashion.
Under general direction, attend client meetings to discuss business needs and solutions. Potential to develop more client facing responsibilities over time including implementing customisation features according customer requirements and training or presentation of solution capabilities.
Become proficient in both in-house and 3rd party BI tools to build custom client report solutions and solution story boarding (i.e. starter packs)
Engage with globally distributed client service teams to ensure wholesaler and pharmacy clients receive a consistent level of high-quality service. 

Offering Management

Work with offering management to understand commercial goals and prioritisation of software development activities

Subject Matter Expertise

Coordinate knowledge management strategy across wholesaler and pharmacy offerings (including processes, support and product features)
Develop good working knowledge and understanding of business applications for solutions and offerings
Develop expertise in data and sector use cases

Project Management

Participation in Agile sprints and sprint reviews.  
Liaise with cross-functional teams such as: Business Architecture, Technical Architecture, Operations & Production and Production Services (Support) groups as necessary to ensure the successful delivery of required projects.

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and

Whatever your career goals, we are here to ensure you get there!

We invite you to join IQVIA™.

IQVIA™ is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status."

Join Us

Making a positive impact on human health takes insight, curiosity, and intellectual courage. It takes brave minds, pushing the boundaries to transform healthcare. Regardless of your role, you will have the opportunity to play an important part in helping our clients drive healthcare forward and ultimately improve outcomes for patients.

Forge a career with greater purpose, make an impact, and never stop learning.