CRM System Administrator

CRM SYSTEM ADMINISTRATOR – JOB DESCRIPTION

• Manage new CRM implementations for Contract Sales and HMS field teams
  • Provide subject-matter expertise in collaboration with third-party vendor during initial Veeva org build
  • Coordinate requirements with sales and/or payer data providers
  • Provide guidance on data models to customers/external third-party vendors to prepare files for import
  • Configure and set up team hierarchy, territory alignments, target accounts, call reports, closed-loop marketing/digital media, cycle plans, surveys, sample product catalog
  • Assist in designing scenarios for user acceptance testing (UAT) and system validation (sample teams)
  • Prepare User Requirements Specification document (URS) to document new system functionality
• Maintain ongoing CRM instances post-deployment
  • Manage daily, weekly, and monthly data imports and exports
  • Responsible for data loading, testing, migration, and quality control
  • Automate processing of incoming and outgoing data extracts
  • Manage release process, associated with new Veeva and Salesforce.com enhancements, for assigned Veeva orgs
• Conduct requirements gathering sessions with project lead and customers for ongoing system change requests (SCRs)
  • Evaluate business process implications of SCRs and assesses possible redesign recommendations.
  • Provide input on SCR timeline, scope, costs, and delivery date
  • Highlight critical dependencies, system implications, and issues/risks to project team
• Negotiate, plan, and manage new requirements that involve Veeva Managed Services expertise to configure and deploy
• Key contributor to the Veeva configuration and development standards documentation and scheduled sandbox refresh.
• Ensure that work is conducted in compliance with standard processes, policies/procedures, and service levels
• Prepare and present Veeva project information and lessons learned at internal and external meetings
• May be assigned responsibility for sub-projects or specific components of the project or program
• May participate in proposal development and sales/proposal presentations
• Coordinate with other project resources within and outside the organization
• Provide input into project proposals and RFPs
• Serve as a backup contact for internal project managers
• Identify and negotiate out of scope project work
• Meet with team members on a regular basis regarding assigned Veeva tasks and deliverables to ensure milestones are met
• Partner with other Project Managers to develop and implement system and process improvements

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities.  Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.