Technical Support Team Leader

Responsibilities:

• Lead and support a team of three agents
• Act as point of contact between the team and the Project Lead
• Produce monthly status reports
• Responsible for a shift in the queue
• Ensure that the team adheres to the set standard operating procedures
• Communicate with the team regarding any new procedures or information and ensure they are adopted
• Work on enhancing the team's call center skills

Requirements:

• 2-3 years of experience in a call center (preferably technical support)
• Above average – good English language skills
• Above average - good Microsoft Office (mainly Excel) proficiency
• Willing to work in shift rotations
• Willing to sometimes work until 12 am (evening shift)- Main working hours will be from 2pm - 10pm
• Active listener
• Hard worker
• Calm under pressure
• Problem solver
• Multi-tasker
• Leadership skills

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.