Customer Assistance Specialist

PPD is a leading global contract research organization. At PPD we are passionate, deliberate, and driven by our purpose - to improve health!

Medical Communications is a global group providing inbound and outbound, post-approval contact center services designed to support our clients' business objectives for medical/technical information, while maintaining regulatory compliance and a high-level of customer service. Our teams deliver medical/technical information to healthcare professionals and consumers for both legacy and newly launched products. Come join our growing team of over 700 healthcare professionals providing medical information and education.

At PPD we hire the best, develop ourselves and each other, and recognize the power of being one team. It's not just talk - our award-winning training programs speak for themselves. In Medical Communications, you’d be provided with 4-8 weeks of training and support!Join PPD in our relentless pursuit of excellence- apply now!

The Customer Assistance Specialist provides high quality customer service to client customers including consumers, health care professionals (HCP's), and client personnel. Documents interactions according to PPD and client guidelines. Identifies adverse events (AE's) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and performs administrative responsibilities as needed.

Responsibilities:Provides high quality customer service to client customers including consumers, HCP's, and client personnel.Documents interactions according to PPD and client guidelines. Identifies AEs events and PCs.Maintains knowledge of policies and procedures including client products, SOP's, protocols, GCP's, and all applicable regulatory requirements.Processes medical information request (e.g., fulfillment) via e-mail; fax and regular mail.Performs line checks and system verification, and generate reports.Performs other duties as assignedAt PPD, we hire the best, develop ourselves and each other, and recognize the power of being one team. It's not just talk - our award winning training programs speak for themselves.

To learn how PPD can advance your career, apply now!

What To Expect NextWe look forward to receiving your application. A member of our talent acquisition team will review your qualifications and if interested, you will be contacted for an interview.

PPD is a leading global contract research organization. At PPD we are passionate, deliberate, and driven by our purpose - to improve health!

Medical Communications is a global group providing inbound and outbound, post-approval contact center services designed to support our clients' business objectives for medical/technical information, while maintaining regulatory compliance and a high-level of customer service. Our teams deliver medical/technical information to healthcare professionals and consumers for both legacy and newly launched products. Come join our growing team of over 700 healthcare professionals providing medical information and education.

At PPD we hire the best, develop ourselves and each other, and recognize the power of being one team. It's not just talk - our award-winning training programs speak for themselves. In Medical Communications, you’d be provided with 4-8 weeks of training and support!Join PPD in our relentless pursuit of excellence- apply now!

The Customer Assistance Specialist provides high quality customer service to client customers including consumers, health care professionals (HCP's), and client personnel. Documents interactions according to PPD and client guidelines. Identifies adverse events (AE's) and product complaints (PCs). Processes fulfillment (e.g., mail, fax, e-mail) and performs administrative responsibilities as needed.

Responsibilities:Provides high quality customer service to client customers including consumers, HCP's, and client personnel.Documents interactions according to PPD and client guidelines. Identifies AEs events and PCs.Maintains knowledge of policies and procedures including client products, SOP's, protocols, GCP's, and all applicable regulatory requirements.Processes medical information request (e.g., fulfillment) via e-mail; fax and regular mail.Performs line checks and system verification, and generate reports.Performs other duties as assignedAt PPD, we hire the best, develop ourselves and each other, and recognize the power of being one team. It's not just talk - our award winning training programs speak for themselves.

To learn how PPD can advance your career, apply now!

What To Expect NextWe look forward to receiving your application. A member of our talent acquisition team will review your qualifications and if interested, you will be contacted for an interview.Qualifications:

Education and Experience:High School diploma / Secondary school diploma or equivalent and relevant formal academic / vocational qualificationPrevious experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years) or equivalent combination of education, training, and experienceIn some cases a second language may be requiredKnowledge, Skills and Abilities:Excellent organizational skillsStrong attention to detailAbility to handle multiple tasksEffective verbal and written communication skillsExcellent problem solving skillsExcellent language skills (comprehension, speaking, reading and writing);Fluency skills in a second language may be requiredExcellent computer and keyboarding skillsTime management skillsExcellent interpersonal skillsAbility to work in a team environment and/or independently as neededDemonstrated confidence and initiativeFlexibilityPPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable mannerAble to work upright and stationary for typical working hours Ability to use and learn standard office equipment and technology with proficiency.Able to perform successfully under pressure while prioritizing and handling multiple projects or activities May require travel (Recruiter will provide more details) Qualifications:

Education and Experience:High School diploma / Secondary school diploma or equivalent and relevant formal academic / vocational qualificationPrevious experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years) or equivalent combination of education, training, and experienceIn some cases a second language may be requiredKnowledge, Skills and Abilities:Excellent organizational skillsStrong attention to detailAbility to handle multiple tasksEffective verbal and written communication skillsExcellent problem solving skillsExcellent language skills (comprehension, speaking, reading and writing);Fluency skills in a second language may be requiredExcellent computer and keyboarding skillsTime management skillsExcellent interpersonal skillsAbility to work in a team environment and/or independently as neededDemonstrated confidence and initiativeFlexibilityPPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable mannerAble to work upright and stationary for typical working hours Ability to use and learn standard office equipment and technology with proficiency.Able to perform successfully under pressure while prioritizing and handling multiple projects or activities May require travel (Recruiter will provide more details)