Senior Unified Communications Architect

Parexel is looking for a delivery-focused solution architect that can understand, articulate and drive value from our UC technology platforms. This architect will provide end-to-end technology ownership for voice and video services to support our global business. The role is responsible for Parexel’s technical solutions for global voice and video, interoperability with associated legacy voice services, video and event streaming communications technologies, immersive video conferencing technology and multi-party voice and video collaboration across different endpoints and use cases.

Essential Functions:Responsible for the strategic architecture, design, automation, engineering, product lifecycle and development of all in scope voice and video services, including Microsoft TeamsDeveloping short and long-term strategic UC technology roadmaps, backed by pragmatic designs that support our enterprise technology roadmaps and key business objectivesBuilding plans and policies for Microsoft Teams and associated voice and video communications services, strategies and technologies.Establishing a consistent and progressive strategy and architecture for unified communications, exploiting new market opportunities as appropriate.Strategically plan, develop and drive implementation of new initiatives to enhance the global business. This includes projects related to investments and improvementsEmbrace, sponsor and coach agile ways of working with a view to fully automating the configuration and management of our Microsoft Teams servicesEnsuring that required metrics are understood and available. These metrics make certain the platform remains operational, optimized and available to business end usersEnsuring that key platform product life cycles are understood, tracked, and communicated with appropriate remediation when requiredCoordinating design team support for future M&A activities. This support includes initial impact assessments, planning through to design, and implementation of the technical integration aspects as they relate to Unified Communications services.Participate in and contribute to the running of a cross-functional team that will drive and govern our Digital Workplace services and provide deep technology leadership and visionProvides ongoing information to management and peers regarding the general health of the environment, as well as enhancements and innovationsKey Accountabilities:Will work with the Director of Unified Communications to define a Microsoft Teams strategic voice and video blueprint and subsequent high-level designsWill help define, plan and implement the migration key voice and video technologies to the cloud (translating the blueprint into migration and delivery plan)Help to support emerging engineering and operations functions for Microsoft Teams voiceDefines, reviews, and maintains detailed hardware/software technical standards, especially related to design, installation, configuration, management, and maintenance of telephony systemsMonitors key system parameters to ensure optimum performance is being maintainedAssists procurement team with purchases of hardware, software and services as requiredQualificationsKnowledge and Experience:Engineering experience in unified communications and collaboration platforms, including Teams and Skype for Business OnlineDesign and implementation of Direct Routing in an enterprise environmentEngineering support experience in enterprise global voice footprints with 10,000+ seatsDeep understanding of voice technologies: TDM, SIP, QoS, SBC, Codecs, E.911/emergency dialing, voice recording and general IP telephonyFunctional knowledge of networking fundamentals including TCP/IP, LAN/WAN/MAN topologies, Ethernet, MPLS, QoS, Differentiated Services and security conceptsExperience with Cisco voice and video technologiesExperience with modern Meeting Room technologies, including Microsoft Teams roomsCloud-video interoperabilityCall Center/Contact Center technologies and cloud-based PBXInternational voice and video deployments, from initial; design and planning to implementation and ongoing supportSkills:ITIL operational awareness and understandingHighly organized and have clear, concise communication skillsAbility to function in a Global organization with a flexible and dynamic team environmentAbility to work with geographically dispersed teamsAbility to manage multiple and varied tasks with enthusiasm and prioritize workload with attention to detailClient-focused approach to workMust be fluent in EnglishEducation:College degree in a relevant technical area or equivalent work experienceRelevant industry certifications a plusEEO DisclaimerParexel is an equal opportunity employer.  Qualified applicants will receive consideration for employment without regard to legally protected status, which in the US includes race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.