Sr Production Assoc

Roles and Responsibilities

• Ensures that the appropriate processes are adequately documented and followed across all systems.
• Converts data received from the data suppliers into IQVIA standard format as per instructions.
• Received sales, product, manufacturer and customer files are processed using the relevant IQVIA applications and procedures to produce the relevant coding for the period.
• Oversees all quality assurance testing and ensures that all testing is carried out prior to deliverable dispatch.
• Responsible for timely completion of all QC-related production tasks including the off-cycle reports and other relevant tasks.
• Conducts various checks to capture any data anomaly prior to the release of client deliverables.
• Maintains the data quality by analyzing various reports that generate transactions which have potential issues.
• Performs data checks by analyzing results and trends.
• Provides impact analysis of identified data corrections.
• Understands and can effectively communicate routine database processes.
• Serves as subject resource on relevant production area, answering queries.
• Reviews problems arising during the process and ensures successful resolution.
• Communicates actively with other departments/ functions to inform of task status or to resolve problems.
• Escalates issues requiring second-level support to appropriate individuals using the established call escalation procedures.
• May provide input for new system development, including requirement gathering, UAT and implementation.
• Contributes on identifying process improvement opportunities.
• Perform functions as directed by the Manager

List of required skills for this role:

• Bachelor’s degree or equivalent with minimum of two (2) years’ experience in relevant production area.
• Preferably graduate of Mathematics, Statistics, Information Technology, Computer Science or other technical related fields. If not, experience in an IT and Data Analytics should be sufficient.
• Strong interpersonal, written and verbal communication skills.
• Demonstrates good problem solving, analytical and data analytical skills.
• Has a strong customer focus, an attention to detail, good analytical and problem solving skills.
• Ability to proactively identify complex problems and develop solutions or provide recommendations to solve problems.
• Ability to guide the work of others within a team environment.
• Ability to work under time constraints and changing work volumes.
• Strong PC literacy skills including MS Excel and MS Access.
• Sound technical skills SQL with an understanding of relational databases.
• Knowledge and ability to read and write SQL statements and be able to run queries and create some QC script.
• job requires flexibility to transition to a new task will require quick grasp on different processes from time to time.
• Able to work EMEA and US Time Zones.