P2P Supervisor - Indirect Procurement

Job Description

Company Information

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com

Job Title: P2P Supervisor - Indirect ProcurementSalary Band: 6Job Track: ManagementLocation: Manila, PhilippinesDirect Reports: Yes

Position Summary:Indirect Procurement function is part of Shared Service Centres Procure to Payment (P2P). This role is responsible for leading the Indirect Procurement Team to ensure completeness and resolution over all assigned cases, demonstrating knowledge of the end-to-end process with extreme focus on customer service and end user experience for creation and maintenance of Indirect Purchase Orders in the Supply Connect system (Coupa).

This role supervises a group of direct reports, their work planification and evaluation. Also, manage workload to achieve the company goals through the guidance of the direct reports.

This position has the responsibility to evaluate the performance of the employees through our PMD Tool and have monthly 1:1s with the direct reports. Administrative and other people management tasks are also part of the responsibilities of this role.

Main Responsibilities:

• Lead the supervision’s team being responsible for the operational performance of the members of the team, focusing on operational performance, development, and correct guidance of the personnel in charge.

• Supervise the daily operations of the team through meetings, audits, reports, and controls, in order to ensure that all established procedures and metrics are followed.

• Monitors the performance of the operation in accordance with established SLAs and key metrics. Advise on appropriate action plans where necessary through consistent processes.• Execute administrative tasks related to the personnel in charge in accordance with established policies and procedures, from attendance control, vacations, to implementation of improvement plans, among others.

• Evaluate and approve special customer requests or exceptions, providing guidance to team members in these cases.

• Provide support to team members, through advice on complex scenarios and escalations by internal or external clients.

• Review and provide support and resolution in high complex cases.

• Investigate, analyze, and address complex problems that arise with clients, to identify the root cause, ensuring that these are resolved in a complete and timely manner and avoid similar cases, in turn establishing internal controls based on these cases.

• Analyze and assist management with metrics reports, financial reports or other reports required of the team.

• Maintain the involvement and communication through telephone, email, chat, or any other means, with internal and external clients involved in the processes.

• Analyze and identify the need for adequate personnel so that the operation flows optimally and support the hiring process in accordance with these needs.

• Ensure staff behavior, which must be linked to company policies, as well as provide guidance and support with internal career plans.

• Identify strategies to increase employee commitment and level of satisfaction.

• Lead the internal and external audit process, maintaining complete and correct operating procedure controls, as well as providing the requested information.

• Provide support and make any other request that is required by the company's needs.

Basic Requirements:

• Bachelor’s degree in Accounting, Finance or Business Administration or equivalent experience of 6 years in the same fields.

• 2+ years of experience managing teams.

• Shared Service Centres experience is preferable.

• Proficiency in English: B2+ English Level.

• Desirable: Basic AP Terminology knowledge in German, Swedish, Spanish, Italian, Portuguese, Dutch, French.

• MS Office: Word, Power Point, Outlook - Excel intermediate/Advanced

• ERPs experience (Oracle, SAP, JDEdwards, Mainframe).

• Experience using Coupa software, Service Now and other financial tools is desirable.

• Experience on Data Analysis and Reporting

• Experience in team’s performance measurement based on KPIs.Competencies:

• Put the customer first.

• Own your results.

• Find a better way every day.

• Develop high performing teams.

• Create successful work environments.

• Move strategy to action.

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