Operations Director

The Operations Director will oversee operational processes, personnel, and administrative functions related to the Brentwood, TN Oncology Lab. This individual will be responsible for directing the technical and non-technical operation of the clinical laboratory and ensuring personnel are proficient to perform testing and test information is recorded and reported promptly and accurately with adherence to any applicable regulations. They will also support scientific and technical objectives of the department. This individual must be dynamic and should have strong leadership and effective communication skills to inspire an engaged workforce and achieve high laboratory performance. The Operations Director will also be expected to help oversee additional management and process initiatives across the Brentwood facility.

The work schedule for this position will be: Monday-Friday, 8:00am-5:00pm but required to be available if needed outside of these hours. This role will require roughly 20-25% travel.

Job Duties/Responsibilities:

• Direct operational activities of Histology, Flow Cytometry, Cytogenetics, FISH, Molecular, Support Services.
• Fiscal oversight of the departments, including labor, reagent, and capital expense
• Hire, supervise, and mentor staff, and have accountability for all staff within the departments.
• Ensure the laboratory provides market leading service levels to meet the needs of our customers and patients, including meeting thresholds for key performance indicators
• Oversee the implementation of new methodologies, instrumentation, and quality control
• Support business development, participate in external customer relationships, and collaborate with internal customers to meet business objectives
• Prepare and provide presentations to external and internal customers
• Collaborate with the medical director, technical director, QA, laboratory managers, discipline directors, other laboratory directors, and corporate operations
• Oversee laboratory audits, with accountability to implement corrective, preventative, and effectiveness actions for findings and deficiencies
• Oversee training, talent development and employee engagement initiatives, ensuring policies and procedures are followed
• Keep the Site Director apprised of all relevant issues
• Maintain a clean and safe work environment
• Stay current with technical advances in the field

Requirements

• Bachelor's degree in Biology, Chemistry, Medical Technology or a related life science is required.
• Minimum 6 years of clinical diagnostics laboratory experience within a supervisory or management role is required.
• Must have management experience and possess strong communication, team building and quantitative skills
• Must be well-versed in laboratory practices (ideally, lean processes), profit and loss management, customer orientation and information technology.
• ASCP, AMT, or any other relevant laboratory certifications are a plus
• Prior experience in a high volume, clinical laboratory environment
• Strong working knowledge of CLIA, CAP and relevant state regulations
• Understanding of laboratory operations as well as policies and procedures
• Proven success in training and developing both technical and non-technical employees
• Ability to problem solve and provide solutions under minimal supervision
• Previous experience working in an autonomous environment with a high degree of accountability
• Strong presentation and communication skills; both written and verbal
• High level of attention to detail with strong organizational skills
• Proficient with Laboratory Information Systems and Microsoft Office
• Ability to handle the physical requirements of the position

Our U.S. Personal Choice Benefits

We believe improving health and lives starts from within. Learn about our comprehensive U.S. Personal Choice Benefits program, including wellness tools and resources.

Live your healthiest life

We offer a range of medical, dental and vision plans as well as life insurance and short-/long-term disability coverage. As a U.S. employee, you are automatically enrolled in our No Charge Laboratory Testing program.

Enjoy paid time off

Our hourly team members enjoy competitive time off and paid holiday leave. Our salaried U.S. team members have the flexibility to request time away from work, without the limits of accrued hours or carryover limits.

Reach your professional goals

We're proud to support every step of your career with 100% tuition coverage, professional development programs, mentoring and career growth opportunities.

Make your money go further

We are proud to offer a $300 fitness reimbursement, discounts on products and services, such as WW (Weight Watchers), cell phone services, computers, auto/home insurance, identity theft protection, legal assistance and more.

Promote inclusion and diversity

Employee Resource Groups (ERGs) are an important part of our culture. Through our ERGs our employees build career development skills, experience developmental opportunities and partner with volunteer organizations to strengthen our bond with communities

Invest in your wellbeing

We offer solutions for maintaining mental health, including live and personal wellness coaching, free premium mental health app access and an Employee Assistance Program which provides 24/7 confidential guidance from professional advisors.

Benefits: All job offers will be based on a candidate’s skills and prior relevant experience, applicable degrees/certifications, as well as internal equity and market data. Regular, full-time or part-time employees working 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(K), ESPP, Paid time off (PTO) or Flexible time off (FTO), Commissions, and Company bonus where applicable.  For more detailed information, please click here.