Clinical Applications Consultant

Job Description

We are currently looking for a Clinical Applications Specialist with a background in Next Generation Sequencing and Diagnostics Informatics to further strengthen our team. You would be part of a field-based team focused on supporting the clinical testing market. 

Responsibilities

Develop Thermo Fisher business and relationship by providing:

• Primary support for Clinical laboratories with training, validation and troubleshooting for our Thermo Fisher Scientific/ Ion Torrent product portfolio (mainly NGS)
• Promotion of clinical solution to existing customers
• Owning the implementation of assays and products / clinical solutions within customer sites
• Responsible for maximizing customer value/satisfaction by aligning complex product solutions and services with key customer initiatives. Build and maintain relationships with key decision makers or potential influencers
• Understanding the clinical landscape and develop a strategy how to best tackle the clinical markets with Clinical Sales counterparts
• Manage relationships with key Thermo Fisher Scientific collaborating partners

Job duties will include the following tasks:

• Review and assist customers with analyses of their Ion Torrent data using Torrent Suite and Ion Reporter software packages
• Help customers design and conducts experiments to assist in evaluations of Ion Torrent / Thermo Fisher products
• Provide initial training to customers at their own CLIA/GLP laboratories and at ThermoFisher training locations
• Understanding of CAP/CLIA NYS NGS Guidelines for Lab Developed Tests.
• Provide technical and applications assistance in response to customer inquiries
• Promote new products (clinical solutions) on customer sites and in conferences/user meetings
• Work in collaboration with the Clinical Account Manager to set up the best support strategy for each customer site
• Build strong relationships with customers
• Maintain and develop the CRM database
• Maintain consistent and structured communication with counterparts and articulate summarized communication to Manager on a periodic basis
• Obtain successful adoption of the technology within all applied markets while investigating the potential of other applications and solutions both pre-clinically and clinically
• Align with other teams in the company on a regular basis
• Estimated 50-75% travel.

Experience/Qualifications/Qualities that are important in this role

• BA/BS (with experience), or MS degree in Life Sciences, PhD preferred
• Experience in NGS sequencing, Capillary Electrophoresis, qPCR, and RT-PCR
• Understanding of healthcare industry standards, guidelines, and environments
• A technically savvy individual who can assess customer clinical needs and implement training and experimental approaches to ensure customer success
• Previous experience as application specialist desirable (NGS experience desirable)
• Excellent communication and influencing skills
• A problem solver with proven ability to overcome technical hurdles
• Ability to understand and articulate complex scientific literature and use extensive complex clinical data as a key factor in the sales process
• Strong drive for success
• Medical background, laboratory experience, and/or managed care
• Clinical Laboratory experience/MLT a plus.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards