Medical Information Associate_I

Work Schedule

Environmental Conditions

Job Description

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.

Location/Division Specific Information

Mexico City-Mexico

Discover Impactful Work:

(Medical Communications is a truly outstanding team at PPD! We work to improve patient health by supplying top-quality medical information services to our clients, patients and health care providers. We engage with health care professionals, regulatory agencies and pharmaceutical clients to help them navigate regulatory, and compliance requirements around the world. Come join our growing distributed team of over 900 healthcare professionals providing medical information and education.)

A day in the Life:

• Responds accurately and professionally to technical and medical information inquiries received via phone, email, internet or mail in reference to pharmaceutical or device products.
• Processes fulfillments and provides clinical trial information, and at times after-hours on call support.
• Analyzes caller’s questions to formulate an accurate and concise response, using customer-approved resources.
• Identifies, records and triages adverse events and product complaints according to organizational, customer and regulatory guidelines, and provides additional support (including follow up) as needed.
• Provides administrative support as needed

Keys to Success:

Education

High school diploma or equivalent and relevant formal academic / vocational qualification. Technical positions may require additional certificate(s).

• 4 year degree or Associates in a Life/Health Sciences field required.

Experience

• No work experience required.
• Able to perform successfully under pressure while prioritizing and prioritising multiple projects or activities.
• Ability to use and learn standard office equipment and technology with proficiency.
• Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner.

Knowledge, Skills, Abilities

• Strong verbal and written communication skills
• Proven computer and keyboarding skills
• Organizational and time leadership skills

Physical Requirements / Work Environment

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability Access

Job Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during the job application process.

*This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.