Senior Customer Service Representative (part-time)

Work Schedule

Environmental Conditions

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

We look for a Senior Customer Representative (80 - 100%)

Location: Switzerland - Luterbach -

As a Senior Customer Representative, you act an On-Site Scheduler / Planner for our customer and are responsible for the processing of work orders in the maintenance database; performs data entry into maintenance databases; inputs electronic record forms, approves change forms into database; closes and files site work orders and archives copies of all change requests

Your Responsibilities:

• Responsible for all aspects of Administrative Account Service
• Build work orders based on user requests and close and archive completed work orders tickets
• Serve as customer liaison for any changes or reports
• Handle the filing of GMP work orders
• Transfer approved Equipment/PM/Instrument request information into the appropriate database
• Work closely with onsite team to assist in scheduling and contacting vendors
• Responsible for accurate data input into respective databases
• Supervise PM activity through PM management reports to assure timeliness and completion and maintain up-to-date records of pass through service contracts.
• Communicate in a timely fashion with vendors and client contacts
• Use patience, tact and subtlety to acquire agreement and results
• Keep the customer updated on progress
• Vendor escorting
• Support Account Manager in preparing the QBR data
• Responsible for client happiness, account profitability and retention
• Face-to-face meetings, telephone, email, and other electronic means as vital with sales, service/support personnel, operations, finance, management, cross-divisional personnel, and vendor representatives

Your Qualification:

• Commercial Degree (KV, Handelsschule, HF)
• 4+ years successful experience in Customer Service in a GMP relevant environment
• Strong interpersonal skills
• Well organized, ability to multi-task
• Diligent (attention to detail)
• Desire to perform job to high standard
• Valid drivers license and ability to travel within Europe
• Ability to work independently and pro-actively to resolve customer issues
• Effective communication skills in both German and English (verbal and written), French is a plus.
• Proven PC skills and ability to optimally use Windows based software
• Experienced with CRM and ERP tools such as SAP, IBM Maximo

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Apply today! http://jobs.thermofisher.com

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Agency note!

Please note that we are not interested in commercial placement offers from personnel service providers.  If you decide to send us unsolicited application documents or to upload them, they will not be considered and will be deleted in accordance with our data protection guidelines