Field Service Engineer, CMD GCMS

Work Schedule

Environmental Conditions

Job Description

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with revenues of $17 billion and 50,000 employees in 50 countries. Our mission is to enable our customers to make the world healthier, cleaner and safer. We help our customers accelerate life sciences research, solve complex analytical challenges, improve patient diagnostics and increase laboratory efficiency. Through our four best-in-class brands – Thermo Scientific, Life Technologies, Fisher Scientific and Unity Lab Services – we offer an unmatched combination of innovative technologies, purchasing convenience and comprehensive support. For more information, please visit www.thermofisher.com

Job Title:  Service engineer-Field Service

Position Summary:

Provide post sales customer support services for GC and GCMS Products,such as installation, preventative maintenance, customer training, repair, on-line support or technical consultation as required to ensure customer purchased Thermo products meet Thermo performance and operation standards and customer expectation thus achieve or improve customer loyalty to Thermo Scientific.

Key Responsibilities:

1. Work independently to service products involving: Installations, Training, Method and Application Development, Telephone and On-site Diagnostics and Repair Services, Preventative Maintenance visits.2. Provide technical assistance, consultation and problem solving to customers as vital.3. Accurately document field service activities, including installation report and service work report, and timely submit through the required system.4. Ensuring customer satisfaction in all aspects of services provided.5. Follow up on DOA and Hot Account sites to ensure customer issues are accurately and timely communicated to the required party, solution developed and eventually solved.

6. Share experience and standard process of product services and applications with colleagues. Give to knowledge base to allow continued improvement of work efficiency and effectiveness.7. Effectively communicate competitive information and additional sales opportunities to Field Sales Engineers.

Minimum Requirements/Qualifications:

1. BS degree or above in analytical chemistry, electronic engineering or equivalent required.2. 2-3 years solid understanding of analytical instrument. Fluency with personal computers and current Mainstream operating systems, office software is also required.3. Preference will be given to those with 2-3 years Field Service experience, previous experience in installing, servicing, and sales of GC and GCMS products or the similar analytical instruments.

4. Must have proven track record to diagnose and resolve problems on sophisticated electronic, mechanical instrumentation in a commercial scientific laboratory environment.5. Must have the ability to work independently, have effective communication skills, interpersonal and listening skills.6. Effective oral and written communication skills with both English and Chinese (Mandarin).

7. Location: Qingdao(青岛）, Shandong（山东）

8. Flexibility for frequent Service business travel.

Non-Negotiable Hiring Criteria:

1. BS degree or above in analytical chemistry, electronic engineering or equivalent required.2. 2-3 years solid understanding of analytical instrument. Proficiency with personal computers is also required.3. Fluent verbal and written English.