Strategic Account Director

Description

The Strategic Account Director will assume a leadership role for the Engagement Center (EC) programs and work in close partnership with the EC leadership team and the client where they will guide the delivery of effective services & strategic solutions. They apply extensive and in-depth knowledge of the healthcare marketplace to guide patient services program strategy, implementation, and daily operations by providing subject matter expertise. They will regularly provide support to the Program Director, Senior Leadership, and Client to effectively maintain program operations and goals. They present new ideas and innovations to clients, enhancing their product, and are the liaison between the Client and all key stakeholders.

There will be an expectation to provide input into key decisions as the project grows, being responsible not only for the delivery of existing business but also for contributing to the growth and development of the business and the internal team for long-term success. Key activities include performance or oversight of day-to-day project administrative tasks, coordination and oversight of interdepartmental operational efforts to support the project, and communication of reports. 

You will:

• Lead support to program management to improve quality and ensure teams meet client program strategic priorities, goals, and metrics
• Foster connections between internal subject matter experts, and client services while adhering to all processes, tools, and technology for those departments that directly support the assigned project(s).
• Work with the Program Director to solve complex support issues effectively.
• Form strategic partnerships with clients by developing a working knowledge of their business goals, technical challenges, and infrastructure configurations to ensure an outstanding customer experience.
• Lead effective execution and delivery of strategic operations.
• Provide effective independent management of all client relationships on assigned accounts (adapting to client style, SOPs, and needs as required).
• Assist project business lead in preparing formal presentations to include collating data.  

Essential Requirements:

• Bachelor’s Degree minimum 
• 5+ years of healthcare industry experience, Pharmaceutical preferred 
• 5+ years of experience working in a client-facing account management role 
• 5+ years of contact center experience across patient inbound teams.
• 5+ years of direct management oversight of account management team.
• Experience supporting patient services programs in commercial strategy or analytics role
• Knowledge of how to deploy technology to improve efficiencies and effectiveness
• Strong reporting and analysis skills 
• Thorough understanding of business operations and processes required in a call center environment.

Desired Requirements:

• Advanced problem-solving skills with the ability to work cross-functionally to resolve issues and generate results 
• Elevated level of confidence, integrity, enthusiasm, and a personality that thrives in a fast-paced, energetic, and patient-centric organization 

At Syneos Health, we are dedicated to building a diverse, inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to apply anyway. At times, we will consider transferable skills from previous roles. We also encourage you to join our Talent Network to stay connected to additional career opportunities.

Why Syneos Health? Here, the work is challenging, and the pace is exhilarating. By joining one of our commercial teams, you’re empowered to succeed with the support, resources, and autonomy that you need. The diversification and breadth of our new and existing partnerships create a multitude of career paths and employment opportunities. Syneos Health has launched more sales teams in the last 5 years across all major therapeutic areas than the top 25 pharma companies combined. Join our game-changing, global company dedicated to creating better, smarter, faster ways to get biopharmaceutical therapies to patients. Experience the thrill of knowing that your everyday efforts are contributing to improving patients’ lives around the world. 

Work Here Matters Everywhere | How are you inspired to change lives?

Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled)

Syneos Health has a voluntary COVID-19 vaccination policy. We strongly encourage all employees to be fully vaccinated. Additionally, certain local governments or Syneos Health customers may have vaccine requirements that apply to some of our employees. These employees are required to submit proof of vaccination to Syneos Health and maintain compliance with these requirements. At Syneos Health, we believe in providing an environment and culture in which Our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. The benefits for this position will include a competitive compensation package, Health benefits to include Medical, Dental and Vision, Company match 401k, flexible paid time off (PTO) and sick time. Because certain states and municipalities have regulated paid sick time requirements, eligibility for paid sick time may vary depending on where you work. Syneos Health complies with all applicable federal, state, and municipal paid sick time requirements.