Work Flow Lead (Second Shift)

<h2≥Job Overview:</h2≥<p style="margin: 0px;"≥<span style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"≥The Workflow Lead will provide support to the Specimen Management team and supervisors by communicating daily workflow issues and is responsible for accurate resolution.  Workflow Lead is responsible to research and resolve problem samples, liaising with other departments when needed and work with global counterparts to ensure processes and SOP’s are well defined and any problems are resolved in a timely manner.</span≥</p≥<p style="margin: 0px;"≥ </p≥<p style="margin: 0px;"≥<span style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"≥The Workflow Lead will be performing their normal job assignments attached to their actual position, but they will be also accountable to monitor on a daily basis the assigned team workflow to ensure all priorities are completed.</span≥</p≥<p style="margin: 0px;"≥ </p≥<p style="margin: 0px;"≥<strong≥<span style="font-size: 12pt; font-family: arial, helvetica, sans-serif;"≥2nd Shift- Tuesday-Saturday, 3pm-12am(midnight)</span≥</strong≥</p≥<ul≥<li≥<span style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"≥Identify and resolve workflow issues.</span≥</li≥<li≥<span style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"≥Organize daily meetings with others Workflow Coordinators to discuss workflow and pending issues as well to prioritize any critical task.</span≥</li≥<li≥<span style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"≥Directs and or Re-directs team members to accommodate volume changes and client deadlines.</span≥</li≥<li≥<span style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"≥Runs pending and watches EOD's to decrease backlog.</span≥</li≥<li≥<span style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"≥Helps manage and or alerts management of non-routine issues from the team inboxes and provides direction on problem issues as needed.</span≥</li≥<li≥<span style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"≥Provides on the spot training as needed.</span≥</li≥<li≥<span style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"≥Provides guidance and best practices for SM services.</span≥</li≥<li≥<span style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"≥Provides input on SOP's, policies, NSSO's, QTM's, training as needed.</span≥</li≥<li≥<span style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"≥Review SOW with Management and PM’s following the needs of new projects or modifications and ensures validation checklist are in place.</span≥</li≥<li≥<span style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"≥Covers for management and peers as needed in meetings, conference calls, on the bench and etc.</span≥</li≥<li≥<span style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"≥Act as mentor answering questions and providing other training as needed.</span≥</li≥<li≥<span style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"≥Pro-Actively monitor new and/or existing projects and communicating with management and SMART Database Loading Administrators on problem areas.</span≥</li≥<li≥<span style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"≥Demonstrate flexibility by doing other duties assigned, such as assisting in writing SOPs or acting as a subject matter expert for the department.</span≥</li≥<li≥<span style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"≥Act as on the job trainer for all aspects of the SM Assistant position for both new staff and continuing education of existing staff.</span≥</li≥<li≥<span style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"≥Assumes leadership role in the supervisor’s absence to include but not limited to:</span≥<ul≥<li style="margin-left: 1.0in;"≥<span style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"≥Organizing assignments during the workday.</span≥</li≥<li style="margin-left: 1.0in;"≥<span style="font-size: 12.0pt; font-family: 'Arial',sans-serif;"≥Acting as a support for both internal and external customers. </span≥</li≥</ul≥</li≥</ul≥<h2≥Education/Qualifications:</h2≥<ul≥<li≥<span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"≥Four (4) year degree (scientific preferred) </span≥</li≥</ul≥<h2≥Experience:</h2≥<ul≥<li≥1 year applicable work experience</li≥<li≥Able to work in a team as well as independently</li≥<li≥Dynamic attitude and ability to work under pressure</li≥<li≥Ability to take up challenges</li≥<li≥Strong detail orientation</li≥<li≥Organizational skills</li≥<li≥Ability to use several software packages i.e. Word, Excel, Access</li≥</ul≥