Senior Payroll Specialist

Job Description

The Payroll Specialist will be a local representative of the Payroll Department supporting Parexel in China. In this role, the Payroll Specialist supports China payroll, responsible for compliance processes and procedures, and is also the main point of contact for associate inquiries, as well as third party communication. From a payroll perspective, the Payroll Specialist is also responsible for researching and resolving any changes and/or issues in accordance with local laws.

Key Accountabilities Audit China payrolls, ensuring compliance with local company policy and statutory requirements. Utilize payroll outsourced vendor as well as HR system of record (Oracle HCM) for processing purposes. Resource for questions and escalations related to payroll inquiries. Facilitate timely and compliant filing for statutory payments and reporting to local government agencies (i.e. year end, sick leave, termination certificates, statistical reporting, surveys). Key point of contact for third parties (ie: local government, third-party vendors). Provide exceptional customer service, resolving employee’s payroll-related questions, communicating primarily via email, with some phone interaction as well. Facilitate the collection and processing of documentation as required by both company policy and local regulation. This would include, but is not limited to: bank documents, social insurance, tax, and other identification documentation required for compliance and payroll processing. Supports Corporate Office with research on local laws and customs. Build strong and collaborative relationships with team members, business partners, and leaders to understand and ultimately resolve business challenges. Facilitate year-end requirements and distribution of any required statutory reporting. Partner with Associate Relations team to facilitate open communication and resolution of questions and/or issues from associates, unions, and/or works councils (as applicable). Pro-actively and consistently identify and drive opportunities for efficiency and improvement. Comfortable in flexible work environment. Partnership with Global Home Office requires work across time zones, but also provides for flexibility in reverse, where possible. Process the input/output of payroll changes applying all applicable payroll practices in a high-volume environment. Maintain employee data in the database. Ad-hoc reporting including distribution of monthly payroll reports to applicable departments. Responsible for timely, accurate, complete payroll input. Liaison with our internal HR, and Finance departments. Responsible for compliance of payroll practices and policies. Participate in projects as assigned. Responsible for annual income tax filing. Deal with local tax authorization in consultation and operation. QualificationsQualifications

KEY REQUIREMENTS: Completed Bachelor's degree or four-year equivalent. Degree in Business Administration or Accounting required. 3-5 years Payroll experience, preferably with direct China/Taiwan payroll experience. Fluent in Chinese. Must have at least business-level command of English, or better. Proficient in Chinese statutory requirements pertaining to payroll, including, but not limited to: tax, social insurance, work rules, and statutory reporting. Understanding of local custom vs. local requirements, and ability to take the needs of the business into consideration. Ability to execute tasks and meet critical deadlines in a thorough, poised, accurate, and timely manner, while managing multiple competing priorities in a fast-paced and often-changing environment. Superior customer service delivery when communicating with associates and resolving payroll concerns. Ability to balance timely resolution with quality responses, demonstrating empathy in all associate-driven communication. Actively and thoroughly investigates payroll issues and/or changes and actions them appropriately. Communicates in a highly effective, yet approachable manner; able to communicate with all levels of the business. Timely and appropriate escalation of payroll issues to senior supervisor and/or Global Home Office. High level of attention to detail and meticulous follow-through, coupled with the flexibility to shift requirements and expectations, due to ever-changing needs of the business. A collaborative approach to work; builds strong partnerships with business partners. Self-motivated, self-starting, and creative thinker; shows resiliency in problem-solving. Able to work with protected data and maintain confidentiality. Openness to regular monthly calls during U.S. time zone, as well as ad hoc availability during U.S. time zone, where needed.

Skills Excellent writing and verbal skills. Exceptional organizational skills which include an ability to multitask and be Process oriented.

Must have self-directed proficiency in MS Office, specifically: Word, Excel, and Outlook. Knowledge of local labor law, social insurances and income tax.

Education Bachelor’s Degree

Language Skills At least fluent vocal and written English

Minimum Work Experience Minimum 3-5 years of Payroll processing experience in a Windows and or web environment.