Customer Service Representative

Job Description

• 接听客户的电话并解答价格、产品信息、送货周期等问题, 以达到公司考核要求 。

Answer inbound inquiries about product information, quotation, order status and complaints etc. in courteous manner to meet KPI.

• 有效地与公司内部相关部门（包括国外办事处）协调处理订单处理各个环节,并协助销售团队完成销售指标。

Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow and support sales team to achieve business target.

• 合同商务条款的审核。

Contract negotiation with I/E company on commercial terms.

• 根据公司的标准操作流程准备入单文件，追踪合同批复

Follow up order package preparation and collect approval for order entry, ensure all documents comply with working instruction.

• 及时处理订单问题，确保并跟踪订单免表办理和付款的进程。审核信用证条款，确保及时收到货款。

Timely solve order issues for customers to smooth the order process，drive payment/LCs and TEC of backlog orders as per sales forecast. Check L/C application form to make sure terms and conditions compliance ensure no discrepancies and payment collection on time

• 跟踪订单备货及发货情况。提供清关单据给客户，并协助客户解决报关中遇到的问题。

Coordinate with DC to expedite shipment. Provide shipping documents to customer and assist them to solve problem.

• 协助销售团队核对订单完成情况。

Cooperate with sales managers to review forecast。

• 以客户满意度为主旨地认真负责处理客户各类咨询与投诉。

Take customer satisfaction as high priority, handle customer requests, inquiries and complaints in a proper and timely manner.

• 及时在ERP 系统中维护物料号和客户账号

Maintain material master & customer master data in ERP systems in a timely and accurate manner.

• 能根据需要，维护及制作销售统计报表等业务文件，并进行分析

Capable to maintain and make sales report etc. business reports and provide analysis upon request.