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- Customer Service Representative
Customer Service Representative
Pharmaceutical Product Development (PPD)
Shanghai, Shanghai, China
Job Description
- 接听客户的电话并解答价格、产品信息、送货周期等问题, 以达到公司考核要求 。
Answer inbound inquiries about product information, quotation, order status and complaints etc. in courteous manner to meet KPI.
- 有效地与公司内部相关部门(包括国外办事处)协调处理订单处理各个环节,并协助销售团队完成销售指标。
Keep efficient communication with relevant departments to ensure a total smooth order-to-cash flow and support sales team to achieve business target.
- 合同商务条款的审核。
Contract negotiation with I/E company on commercial terms.
- 根据公司的标准操作流程准备入单文件,追踪合同批复
Follow up order package preparation and collect approval for order entry, ensure all documents comply with working instruction.
- 及时处理订单问题,确保并跟踪订单免表办理和付款的进程。审核信用证条款,确保及时收到货款。
Timely solve order issues for customers to smooth the order process,drive payment/LCs and TEC of backlog orders as per sales forecast. Check L/C application form to make sure terms and conditions compliance ensure no discrepancies and payment collection on time
- 跟踪订单备货及发货情况。提供清关单据给客户,并协助客户解决报关中遇到的问题。
Coordinate with DC to expedite shipment. Provide shipping documents to customer and assist them to solve problem.
- 协助销售团队核对订单完成情况。
Cooperate with sales managers to review forecast。
- 以客户满意度为主旨地认真负责处理客户各类咨询与投诉。
Take customer satisfaction as high priority, handle customer requests, inquiries and complaints in a proper and timely manner.
- 及时在ERP 系统中维护物料号和客户账号
Maintain material master & customer master data in ERP systems in a timely and accurate manner.
- 能根据需要,维护及制作销售统计报表等业务文件,并进行分析
Capable to maintain and make sales report etc. business reports and provide analysis upon request.
Job posted: 2023-12-15