Lead Patient Support Programs

Responsibilities

• Establish excellent relationships with potential clients for IQVIA patients’ centric services (PCS)
• Develop offerings and capability presentations for IQVIA’s PCS in Bulgaria; participation as a speaker at internal and external events for offerings’ promotion
• Act as a PCS proposal lead and manage the end-to-end process including the preparation, review and finalization of proposals, pricing and proposal defense with clients
• Lead the end-to-end process for all PCS projects - design, development, implementation and evaluation
• Bulgarian’s patients’ solutions market mapping
• Prepare a detailed GTM strategies and financial/account/commercial plans for PCS offerings development
• Support regional teams in business development efforts
• Project management for all ongoing patient support programs
• Communication and management with external vendors involved in projects’ delivery
• People management of teams delivering patients support on the field for the ongoing projects
• Establish effective relationships with patients’ advocacy groups (PAGs) and scientific societies
• Strong focus on compliance (local and international policies) and data protection regulations
• Quality assurance for ongoing PCS projects including teams’ trainings and internal procedures development (SOPs, work instructions)

Qualifications

• Master’s degree or higher in a biomedical discipline (medicine, pharmacy, biology etc.);
• Experience with patient support programs and/or other patients’ focused solutions and services;
• Overall knowledge about the organization and the processes in the Bulgarian healthcare system including patient’s pathways, hospitals’ organization, key stakeholders, treatment reimbursement processes;
• Prior experience in the pharmaceutical industry and/or in the patient’s advocacy field;
• Drive and enthusiasm for supporting patients and positively changing their journeys;
• Excellent listening and problem-solving skills;
• Fully competent in MS Office (Word, Excel, Outlook);
• Fluency in Bulgarian and English language;
• Excellent interpersonal skills and ability to establish and maintain effective working relationships across the organization, with clients and other external stakeholders like patients’ organization, hospitals’/laboratories management teams etc.
• Excellent organizational, time management, and problem-solving skills
• Strong self-motivation and be able to work independently whilst maintaining broader team goal