Field Service Technician

Job Description

Field Service Technician

Location: Fair Lawn, NJ OR New York City, NY

Schedule: day shift

Position Objective:

The Field Service Technician (FST) performs planned maintenance, repairs and other verification/qualification services on a variety of laboratory instruments in assigned territory. The FST engages with customers and provides basic instrument services in a professional and timely manner.

Responsibilities:

• Provides planned maintenance (PM), basic repair services and temperature verifications
• Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions.
• Follows all reporting responsibilities of Remote Service Dispatch (RSD), Escalation, Field Problem Report (FPR) and Field Service Report (FSR) submissions.
• Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
• Maintains their technical competency by attending trainings, staff meetings and remaining up to speed on new products, markets, customers and competitors.
• Manages travel expenses and follows Thermo Fisher travel policies and guidelines.
• Completes Qualification & Validation Products at customer sites as required
• Collaborates with internal partners to resolve customer issues and improve processes.
• Communicates regularly and effectively with management
• May be required to perform other related duties as required and/or assigned.

Education Requirements:

Requires a bachelor’s degree in engineering, biology, chemistry or related field or equivalent work experience and knowledge.

Required Qualifications:

• Effective communication skills, both oral and written
• Basic technical, electro-mechanical and laboratory knowledge
• Knowledge of and ability to deliver a high degree of customer satisfaction
• Strong organizational and administrative skills
• Uses effective questioning to identify customer needs
• Exercises sound logic and judgment setting work priorities
• Ability to self-direct and requires minimal oversight
• Participates as a positive influence to the team
• Quickly adapts to change with positive and constructive feedback

Preferred Qualifications:

• Minimum of 1+ years of relevant experience in a related science, engineering and/or customer facing role 
• Experience in a clinical, diagnostics and/or other regulated environment
• Skills for learning and understanding IT systems and processes
• Experience in related product applications
• Open to relocation as other field service opportunities arise in North America

Working Conditions:

Frequent travel to customer site is required and ranges from 50-75% of work time. Works both in home office as well as in a laboratory environment. Is required to lift up to 40 lbs. May be required to stand for long periods of time while performing duties. Must be able to work safely with chemicals and hazardous materials. Must be able to work overtime and flexible shifts.

Incredible Benefits! 

·       Medical, Dental, & Vision benefits – Effective Day 1  

·       Paid Time Off & Holidays 

·       401K Company Match up to 6% 

·       Tuition Reimbursement – Available after 90 Days! 

·       Employee Referral Bonus 

·       Employee Discount Program 

·       Employee Recognition Program 

·       Charitable Gift Matching 

·       Company Paid Parental Leave 

·       Career Advancement Opportunities  

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com. 

At Thermo Fisher Scientific, each one of our 100,000+ extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Accessibility/Disability AccessJob Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255*. Please include your contact information and specific details about your required accommodation to support you during your application.

This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Compensation and Benefits

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs

• Employee assistance and family support programs, including commuter benefits and tuition reimbursement

• At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

• Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

• Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards