Spanish Speaking Senior Customer Service Representative

Job Description

Job Description

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer! Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, improving patient diagnostics and therapies or increasing productivity in their laboratories, we are here to support them! -Our global team of more than 80,000 colleagues delivers an unrivalled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services and Patheon. For more information, please visit www.thermofisher.com.

How will you make an impact?

The Senior customer service representative is member of a multi-cultural team and enjoys working in an international setting, whereby a wide range of administrative duties need to be fulfilled.

The team provides internal support to Thermo Fisher collaborators and the field engineering team and, delivers professional service and excellence in a high-volume diverse back-office environment.

What will you do

• Support Request for Quotation process.
• Maintain and update contract database.
• Tracking and updating data in Excel reports.
• Create and assign tickets in the ticketing systems (SAP).
• Proactively manage equipment data.
• Maintain customer accounts with the support of the Master Data Team
• Document all required information, keep work instructions and operating procedures up to date.
• Perform invoicing activities (investigate, finalize, and send invoices to the customers).
• Handle and resolve queries, escalations, and complaints.
• Take an active part in continuous process improvement and standardization to increase productivity.
• Build and maintain relationship with the sales department, dispatching team and additional accounts within the business unit.

How will you get here

• A minimum of 1 years’ customer service experience is preferred.
• Requires a high school graduate or a Government Body award. A bachelor’s degree is preferred.
• Proficiency of the English and Spanish Language both written and verbal. Other European language knowledge is an advantage (French, Italian, German).
• A skilled Microsoft Office user.
• Customer Focused attitude.
• Strong written and verbal communication skills 
• Display attention to detail and accuracy in the workplace.
• Able to prioritize optimally and multi/task under deadlines.
• Demonstrate judgment, tact, and diplomacy in dealing with internal and external customers.
• Experience with SAP, C4S, SFDC preferred but not crucial.