Depot Service and Pipette Calibration Technician

Work Schedule

Environmental Conditions

Job Description

An opportunity exists for a Depot Service and Pipette Calibration Technician in the Life Sciences and Laboratory Products Group of Thermo Fisher Scientific. This position offers the right candidate a key position and will provide opportunities for career development and growth. The position is in Tewksbury Ma USA

The Life Sciences and Laboratory Products Group unites deep scientific expertise, a collaborative culture, and rich resources to deliver services that our customers need to achieve their scientific goals – quickly, optimally, and safely. Our pipette services make it faster and easier for our customers to focus on what matters most – delivering answers and innovations that save and improve lives.

Location: Tewksbury,MA

Hours: Mon-Fri 8am-5pm

Pay: $26/hr

How will you make an impact:

You will enable our customers to make the world healthier, cleaner, and safer by providing maintenance, repair, and calibration equipment solutions.

What will you do:

• Connect with customers on service subjects such as quotes, issues found during repairs and updates to purchase orders based on approvals by the customer.

• Handling Work Orders in the CRM to ensure that work completed on a customer asset is documented sufficiently to provide a service record for the asset.

• Provide calibration support to the Calibration Lab for all makes and models of pipettes, including support for ISO 17025 accredited calibration certificates (ISO 8655).

• Follow all applicable Standard Operating Procedures (SOP’s) and Reference Standards associated with Depot Service and Calibration Laboratory operations.

How will you get here:

*Must be Legally authorized to work in the United States without sponsorship.

*Must be able to pass a comprehensive background check to include drug screening.

• A High School Diploma or GED equivalent is the required minimum education.

• Technical school preferred.

Experience:

• Minimum of 1 year experience in a technical role, required

• Service repair and/or calibration experience, preferred

• Experience in customer service, preferred

• Ability to operate independently, with initiative, and good business judgment

• Good digital literacy including an understanding of Windows, Word, Excel and Access

• Ability to learn and develop new processes within our CRM application

• Oral and written communications skills

• Interpersonal and time management skills

• Experience within an accredited (ISO 17025) Calibration Laboratory a plus

Knowledge, Skills, Abilities:

• Outstanding analytical capability and problem-solving skills

• Ability to work in a team environment and influence others to achieve results

• Self-motivated with bias for action

• Excellent interpersonal and persuasive communications abilities

• Substantiated capability to optimally negotiate and close business

• Evidence of professional presentation skills

• Outstanding follow-up and interpersonal skills

• Ability to travel overnight up to 20%

• Ability to travel locally to customer sights as needed

• A valid drivers license is required

• Demonstrate the Thermo Fisher values (The Four I’s) – Integrity, Intensity, Innovation, and Involvement

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this job. They are not a comprehensive list of all the duties and responsibilities associated with it. 

Competitive wages & Excellent benefits package

• Review our company’s Total Rewards

• Medical, Dental, & Vision benefits-effective Day 1

• Paid Time Off & Holidays

• 401K Company Match up to 6%(after 1 year)

• Tuition Reimbursement – eligible after 90 days

• Employee Referral Bonus

• Employee Discount Program

• Recognition Program

• Charitable Gift Matching

• Company Paid Parental Leave

• We will provide the vital equipment for your role including: computer, monitor, keyboard, mouse, etc.

• We also provide any Personal Protective Equipment you may need including: lab coats, safety glasses, safety shoes, etc.

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

About Thermo Fisher Scientific

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner, and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD. For more information, please visit www.thermofisher.com.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.