Inside Sales Specialist I

At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives.Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery, Collaboration, Partnership and Integrity. We want to be the Clinical Research Organisation that delivers excellence to our clients and to patients at every touch-point. In short, to be the partner of choice in drug development.That’s our vision. We’re driven by it. And we need talented people who share it.If you’re as driven as we are, join us. You’ll be working in a dynamic and supportive environment, with some of the brightest and the friendliest people in the sector, and you’ll be helping shape an industry.

Who are you?

You are someone with a deep burning desire to succeed despite obstacles that may present themselves.  A strategic thinker, you will continue to develop new ways to make contact with key decision makers at pharmaceutical and biotech companies, both large and small.  You are an expert at building and cultivating relationships.  Persistent and tenacious, you are also keenly aware of when to pull back and wait patiently for the right time.  You are a hunter, always looking for new clients and most importantly, you are a team player who will add a sense of humor, experience and enthusiasm to our inside sales team. 

What will you be doing?

As one of a growing team of inside sales representatives, you will be assigned to support a territory and the Account Directors that sell our services in those territories.  You will work together to create a plan to enhance new account penetration, face-to-face meetings and RFP (Requests for Proposals).  You will be actively sourcing and calling on new accounts and scheduling face-to-face meetings for our Account Directors, contributing to the growth of the territory and health of the sales pipeline. You will build meaningful relationships with the clients as well as the internal team.

The Role:

• Maintain and manage Sales Force database (SF.com) with all sales activity.

• Generate reports to highlight increases in RFPs, face-to-face meetings and new account penetration

• Research accounts and identify new opportunities for

• Provide frequent updates to the business development team on activity and conversations with clients

• Generate client interest for potential webinars, industry meetings and audio conferences

• Participate in the ongoing review of business development procedures to ensure consistency on an international basis

• Review of metrics on a weekly or monthly basis to assess productivity

• Attend internal business development calls and meetings to discuss new opportunities and the overall sales pipeline

• Work with the business development team to prepare for client meetings.

• Develop a sales methodology and strategy for increasing new account penetration

• Learn messaging around compa differentiators and be able to effectively communicate them to clients

To be successful in the role, you will have:

• Undergraduate degree or its international equivalent from an accredited institution required or equivalent experience

• Inside sales experience or related experience that requires the employee to communicate with potential clients via the phone

• Strong verbal and written communication skills

• Must be familiar with maintaining and managing a customer relationship database

• Good time management skills

• Must be able to demonstrate persistence

• Preferable 1-2 years of CRO experience

Benefits of Working in ICON:

Our success depends on the quality of our people. That’s why we’ve made it a priority to build a culture that rewards high performance and nurtures talent.We offer very competitive salary packages. And to keep them competitive, we regularly benchmark them against our competitors. Our annual bonuses reflect delivery of performance goals – both ours and yours.We also provide a range of health-related benefits to employees and their families and offer competitive retirement plans – and related benefits such as life assurance – so you can save and plan with confidence for the years ahead.But beyond the competitive salaries and comprehensive benefits, you’ll benefit from an environment where you are encouraged to fulfil your sense of purpose and drive lasting change.ICON is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know through the form below.