Support Services Manager

LabCorp (NYSE: LH), an S&P 500 company, is a leading global life sciences company that is deeply integrated in guiding patient care, providing comprehensive clinical laboratory and end-to-end drug development services. With a mission to improve health and improve lives, LabCorp delivers world-class diagnostic solutions, brings innovative medicines to patients faster and uses technology to improve the delivery of care

The Support Services Manager will lead the logistics, warehouse, and customer care department  strategy across the Atlantic Division. The candidate chosen for the role will provide guidance and assistance on a variety of process efficiencies within the supply chain. A successful candidate will work with teams composed of internal stakeholders and outside vendors as needed to ensure the strategy and execution of distribution and logistics are within budget and scope. He or she will define broad operational strategy as it relates to the supply chain optimization and efficiencies.

Responsibilities:

• Provide leadership through the overall strategy and execution throughout multiple areas of the supply chain to ensure service levels are met and processes are optimized
• Develop plans and procedures across all regions within the division to ensure that internal and client needs are met
• Lead the Customer Care, Logistics and distribution efforts at the Regional level to define efficiencies in the process of transporting specimens from hospitals, patient service centers, and client's offices
• Work closely with other team members to break down barriers and optimize routes to eliminate overlap between regions and ensure on-time delivery
• Plan, organize and manage the 24 hour operations for our Distribution department, LabCorp couriers, dispatchers, fleet and vendor/contract services, and client services.  
• Oversee divisional/regional logistics for supplies and other areas as needed
• Responsible for the development and adherence to quality assurance measures to monitor department efficiency
• Enable sustainable growth and achieve financial objectives through increased efficiencies and process improvements

Requirements:

• Bachelor's degree in related field
• Minimum of 5 years of experience with progressive responsibilities in Customer Care,, Logistics and/or distribution
• Proven ability to enable higher performance by driving continuous improvement resulting in improved strategic approaches
• Experience working, presenting and communicating with key stakeholders
• Proven leadership in the development and incorporation of strategic plan
• Proven track record of a positive financial impact on overall operations
• Ability to effectively coach local operational leaders to effect change and create a continually improving supply chain

Labcorp is proud to be an Equal Opportunity Employer:

As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. We encourage all to apply.

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