Senior 2nd Line Support Engineer

Responsibilities:

• Provide 2nd line technical support for issues surrounding company products.
• Manage support cases and taking ownership to enable fast resolution that exceeds our customers’ expectations and SLAs
• Participate actively in building the team knowledge base and ensure knowledge sharing across the team and enable best practice
• Follow up with Development team to have permanent issues fixes.
• Participate in the products/tools development using Java based frameworks.
• Plan, build and manage automation tools and scripts

Requirements:

• Bachelor’s degree in computer science or engineering
• 5+ years of work experience as a technical support engineer
• Experiences in Shell scripting and/or Ansible configuration management
• Experience in SOAP, Rest, API and integration
• Experience in Linux and Windows environments
• Experience in managing databases such as MySQL, MS-SQL, MongoDB.
• Knowledge in in Java/Spring.
• Knowledge in docker, Jenkins, Cloud platform.
• Excellent oral and written communication with peers, product teams, management, and customers.
• Ability to work under pressure and flexibility to work out of the working hours to handle urgent incidents/clients’ issues.

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com.