Senior Client Services Manager

Senior Client Services Manager Req ID #:  165279 Location: 

Leiden, NL, 2333 CR For 70 years, Charles River employees have worked together to assist in the discovery, development and safe manufacture of new drug therapies. When you join our family, you will have a significant impact on the health and well-being of people across the globe. Whether your background is in life sciences, finance, IT, sales or another area, your skills will play an important role in the work we perform. In return, we’ll help you build a career that you can feel passionate about. Job summary

We have an exciting opportunity for a Senior Client Services Manager based at our site in Leiden.

As a senior client services manager, you will represent the company to external and internal customers, interpret and clarify customer study designs to place into proposals/contracts, develop pricing strategies for customer contracts and negotiate for maximum company revenue. You will provide centralized and multi-site coordination liaising with multiple stake holders within CRL. You will participate in strategic business sales, growing current business, triaging and prioritizing new business. You will provide insight into the sales pipeline thus forecasting services by business line, customer and facility as well as ensuring maximum capacity utilization. 

  Main responsibilities •    Responsible for the timely delivery of proposals and schedules of work in collaboration with operations.  

•    Qualify bids and scopes of work with client to ensure appropriate service is provided.

•    Ensure all required legal documents are in place.

•    Follow up with clients in conjunction with Business Development to ensure that proposals are complete and answer their needs.

•    Creatively identify ways to secure open proposals by working with scientific staff, finance, management, and others.

•    Identify new business opportunities with clients and liaise with appropriate internal staff for follow-up.

•    Develop and/or review proposals and SOWs for accuracy.

•    When appropriate, prepare sale price estimates for protocols, bid requests, study revisions and additions using site’s suggested selling price.

•    Review and approve bid and proposal packages within authorized limits.

•    Advise management on sale pricing practices to determine accuracy and relevance to study type, service, and operation processes.

•    Make recommendations to management on desirable proposals based on established financial and operational criteria, as required.

•    Ensure that scientific staff visiting clients are fully informed about client’s needs.

•    Organize clients site visits.

•    Daily management of pipeline data in Salesforce.

•    Work with Project Management Office/Finance and Operations to ensure accurate pipeline data are available. 

•    Serve as a mentor/ trainer to the less experience Client Services Team members

•    Assist in the tracking and development of Key Performance Indicators within the Client Services department.

Candidate profile:

•    Experience in contract research and/or pharmaceutical setting preferred.  

•    Scientific background is advantageous.

•    BSc essential, higher degree (MSc or PhD) or equivalent in biological science related subject would be favorable. 

•    Strengths in cell and molecular biology would be advantageous

•    Experience in client facing roles with project management skills that include scientific, financial and legal stakeholders. 

•    Handle multiple tasks, and effectively prioritize based on site goals. 

•    Strong communication and interpersonal skills. 

•    Organizational skills and attention to detail required.  

•    Proficient in Microsoft Office processing, spreadsheet, and database software. 

•    Ability to deal with changing priorities, work effectively and efficiently to meet deadlines. 

•    Ability to work in a dynamic working environment.

•    Good numeracy and literacy skills.

•    Work environment: General office working conditions; the noise level in the work environment is usually quiet.

IMPORTANT: A resume is required to be considered for this position. If you have not uploaded your resume in your candidate profile, please return to upload field and attach your resume/CV. 

About Corporate Functions 

The Corporate Functions provide operational support across Charles River in areas such as Human Resources, Finance, IT, Legal, Sales, Quality Assurance, Marketing, and Corporate Development. They partner with their colleagues across the company to develop and drive strategies and to set global standards. The functions are essential to providing a bridge between strategic vision and operational readiness, to ensure ongoing functional innovation and capability improvement.

About Charles River

Charles River is an early-stage contract research organization (CRO). We have built upon our foundation of laboratory animal medicine and science to develop a diverse portfolio of discovery and safety assessment services, both Good Laboratory Practice (GLP) and non-GLP, to support clients from target identification through preclinical development. Charles River also provides a suite of products and services to support our clients’ clinical laboratory testing needs and manufacturing activities. Utilizing this broad portfolio of products and services enables our clients to create a more flexible drug development model, which reduces their costs, enhances their productivity and effectiveness to increase speed to market.

With over 17,000 employees within 90 facilities in 20 countries around the globe, we are strategically positioned to coordinate worldwide resources and apply multidisciplinary perspectives in resolving our client’s unique challenges. Our client base includes global pharmaceutical companies, biotechnology companies, government agencies and hospitals and academic institutions around the world. And in 2019, revenue increased to $2.62 billion.

At Charles River, we are passionate about our role in improving the quality of people’s lives. Our mission, our excellent science and our strong sense of purpose guide us in all that we do, and we approach each day with the knowledge that our work helps to improve the health and well-being of many across the globe. We have proudly supported the development of ~85% of the drugs approved by the FDA in 2019.

For more information, please visit www.criver.com.

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