Product Support Specialist - Healthcare

Product support specialist - Healthcare

The product support specialist provides technical software support to healthcare professionals and patients who use IQVIA’s healthcare software products. They may work for a software company, a healthcare provider, or a third-party support company in relevant capacity.

Job responsibilities

• Working with technical specialist to install IQVIA software
• Configuring IQVIA software modules and features
• Smoke test the releases in UAT where necessary
• Providing training and guidance on how to use software to end users
• Troubleshooting software and integration related issues reported by the client
• Escalating issues to the appropriate teams
• Keeping up-to-date on the latest software releases

Candidate requirements:

• A strong understanding of healthcare software
• Prior experience in supporting systems integration with HL7 a big plus
• Excellent customer service skills
• Native Arabic speaker