Senior Order Management Representative with Swedish/Norwegian/Danish

Job Description

• At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has an outstanding story to tell. Join us and supply to our singular mission—enabling our customers to make the world healthier, cleaner and safer!

  When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, like helping customers in finding cures for cancer, protecting the environment or making sure our food is safe. Your work will have real-world impact, and you’ll be supported in achieving your career goals!

  Job Title: Senior Order Management Representative 

  Position Location: Budapest, Hungary

  Position Summary:

  Based at the new Shared Service Center in Budapest, the Customer Service team are responsible for supporting our clients throughout the lifecycle including the administrative, quotation and order fulfilment phases. Customer Service Reps provide outstanding customer service, promptly and accurately when responding to internal and external customer requests.

  Key Responsibilities:

  • Play a key role within the implementation of new assignments and projects, as part of a team or on an individual basis

  • Complete the process for raised enquiries and complaints to resolution, without managerial support

  • Look after customer complaints, tenders efficiently and expertly as per the service level agreement

  • Maintain daily customer service reports

  • Develop and deliver training and materials to support departmental needs

  • Handle all fax/written/web orders within the division’s guidelines, relay price and availability of products to customers where necessary

  • Adhere to SOP’s, SLA’s and departmental training guideline

  • May be required to perform other related duties as required and/or assigned.

  Skills:

  • Proficient Microsoft Office user

  • Strong written and verbal communication skills

  • Have the ability toidentify and solve problems and to multitask under deadlines. Possess self-motivation, passion, a positive demeanor and perform as an excellent teammate

  • Display attention to detail and accuracy in the workplace, and good organizational skills and the ability to prioritize effectively

  • Demonstrate judgment, tact and subtlety in taking care of internal and external customers

  • Work on own initiative on daily routine tasks as well as solving system issues

  • Good understanding on financial closing dates (Quarter Ends, Year Ends) is an advantage

  Experience:

  • A minimum of 3 years’ customer service experience required, preferably in a call centre/office environment

  • Experience with Oracle or SAP preferred but not crucial

  • English + Intermediate Swedish/Norwegian/Danish

  Education:

  • A Bachelor’s Degree is preferred but not crucial, candidates with confirmed experience and knowledge will also be considered.

  Working Conditions:

  • This position requires repetitive typing and regular use of a computer.

  • Most of the other physical demands are typical with those associated with an office environment.

  • We are proud to be an Affirmative Action / Equal Opportunity Employer committed to hiring a diverse and inclusive workforce.

  Thermo Fisher Scientificis an EEO/AffirmativeActionEmployerand does not discriminateon the basis ofrace, color, religion, sex,sexualorientation,genderidentity,nationalorigin,protectedveteranstatus,disabilityoranyotherlegallyprotectedstatus.