Field Service Engineer, Immuno Diagnostics

At Thermo Fisher Scientific, our work has a purpose. Our work requires passion and creates meaningful outcomes. Our work matters. We're sharing our expertise and technological advancements with customers, helping them make the world a better place - whether they're discovering a cure for cancer, protecting the environment, or making sure our food is safe.

At Thermo Fisher Scientific, our people share a common set of values - Integrity, Intensity, Innovation, and Involvement. We work together to accelerate research, tackle complex analytical challenges, improve patient diagnostics, drive innovation, and increase laboratory productivity. Each one of us contributes to our mission every day – to enable our customers to make the world healthier, cleaner, and safer.

Location/Division Specific Information

The ImmunoDiagnostics Division (IDD) develops, manufactures, and markets complete blood test systems to support the clinical diagnosis and follow-up of allergy and autoimmune diseases. The allergy and autoimmunity product lines operate on a common automated instrument platform, Phadia Laboratory Systems, which supports both productivity and cost efficiencies in clinical laboratories around the world. This position is remote and located in the New York, NY area.

Travel

• Ability to travel up to 85% (overnight), often in less than 1 days’ notice via automobile or airplane

• Company vehicle provided

How will you make an impact?

IDD Field Service Engineers (FSEs) provide outstanding on-site service on highly sophisticated and integrated systems within hospitals and commercial reference laboratories in their assigned service territories. This is accomplished through technical expertise, teamwork, and outstanding customer service.

What will you do?

• Provide onsite service including repairs, preventive maintenance, upgrades, and installation of IDD analyzers.

• Travel, on short notice, to customer sites to resolve reported issues or support other field service personnel.

• Observe and follow Good Documentation Practices (GDPs) and internal policies and processes as required for field service reports and job-related submissions pertaining to spare parts: ordering, usage, returns, physical count, etc.

• Display professionalism, understanding, tact, fairness, and technical knowledge in all customer interactions.

• Collaborate with internal partners to resolve customer issues and improve processes.

• Provide remote and onsite service training or assistance to Biomedical Engineering Technicians (BMET) or advanced operators.

• Increase technical proficiency level with servicing instruments by completing in-person or online training courses.

• Manage travel expenses and follow Thermo Fisher Scientific travel policies and guidelines.

• May be required to complete other related duties as required and/or assigned.

How will you get here?

Education

Possess an associate degree from a Technical or Engineering field in Electronics, Biomedical Engineering, Electrical or similar, or equivalent combination of skills and experience.

Experience

• Experience in related life sciences, biomedical engineering and/or technical customer-facing roles.

• Experience with operating, troubleshooting, repairing, and calibrating complex analyzers or systems.

• Experience in a clinical, diagnostic and/or another regulated environment (CAP, CLIA, FDA) preferred.

• Strong proficiency on Windows and other software, network knowledge, electrical/electronics, mechanics, chemistry technology; an analytical problem solver with good engineering competence.

Knowledge, Skills, Abilities

• Exercise judgment in setting work priorities and identifying next steps.

• Able to quickly adapt to change with positive and constructive feedback.

• Work in a fast-paced environment and operate remotely from the main office with minimum supervision.

• Able to stand, bend, and/or kneel for up to two hours at a time.

• Able to lift to 75 pounds, push and pull equipment, and carry up to 50 pounds for at least 100 feet.

• Some exposure to biohazards is a possibility during instrument service activities, as these instruments are used in biohazard environments and encounter human bodily fluids. Biohazard training, safety equipment and following SOPs will minimize the exposure.

• Ability to acquire and possess a valid driver's license, with a clean Motor Vehicle report.

• Able to drive a vehicle for up to 4-5 hours at a time and be comfortable with commercial air travel.

• Maintain Vendor Credentialing for access to customer locations and instrumentation which may require certain vaccinations and/or medical screening be kept up to date.

• Overtime and last-minute schedule changes may occur to ensure customer satisfaction.

• Adhere to OHS policies and procedures and ensure a safe and healthy workplace environment.

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue exceeding $30 billion. At Thermo Fisher Scientific, each one of our 80,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.