Client Services Project Manager

Job Description

Independently leads, supports and handles the delivery of all technical and service aspects of the most complex strategic projects and studies for clients.

Empowered to resolve preliminary design of the study will full responsibility to get results

Acts as a connector within the company, collaborating and coordinating with all internal departments and direct contact with external customers.

Empowered to initiate the involvement of appropriate internal and external customers, maintaining continuous communication with those departments, and ensures the work delivered to customers is of a consistently high standard.

Leads and/or attends Project Meetings at a Fisher Clinical or customer site. Leads and represents the business at kick-off meetings as the need arises by the customer.

Leads and facilitates customer teleconferences, visits and audits as required, and provides timely provision of customer reports and updates.

Connects and collaborates with Quality Assurance/Regulatory personnel to drive Problem Reports to closure.

Ensures customer needs are accurately translated into quotation and has responsibility to supervise and amend the quote and budget as required.

Provides accurate and timely financial forecasting and reporting

Responsible for revenue recognition for projects and verifies final production information for Accounting Department prior to invoices release.

Leads, participates in, and coordinates cross-functional business process improvement activities as the need arises.

Works closely together with the account manager to gain overall customer satisfaction.

Applies GXP in all areas of responsibility

Trains, mentors, leads new colleagues within and across the team.

Key Requirements:

Education: Bachelor’s Degree or equivalent experience

Years of Experience:

6+ years of experience in client facing project management within the pharmaceutical and/or life sciences industry preferred; experience with clinical trials preferred but not required

4 years of solid experience if holding an advanced degree