Assistant Quality Engineer

Job Description

Job Title: Assistant Quality Engineer

Reports To:  Quality Manager

Group/Division:  China Operation

Career Band:  Band IV

Job Track: Professional

Position Location:  CMC factory, Shanghai, PRC

Number of Direct Reports:  0

Day/Shift (if applicable):  Day

FLSA Status (Exempt/Non-Exempt):  N/A

Position Summary: (1-2 sentences)

The Site Assistant Quality Engineer is primarily responsible for the overall quality satisfaction of the customer base, for ensuring establishment of processes that consistently deliver best-in-class quality and for instilling quality awareness in the cross functional team(s). The role includes the assessment of quality, reliability and satisfaction levels; driving cross functional and cross organizational teams to improve quality; failure analysis; design of experiments; interaction with engineering, manufacturing, NPT teams, contract manufacturing partner(s), customers and the business units utilizing structured problem-solving tools and techniques and the completion of tasks and objectives that support quality improvement.

Key Responsibilities: (Bullets)

• Monitor and report the performance of products in market by analyzing customer feedback, files of authority, and service report;
• Directly and timely communicate with customer for quality and technical issues; 
• Improve efficiency of customer quality feedback system by coordinating between commercial channels and manufacturing forces;
• Organize RGA process cross-functionally; support overseas customer on product registration;

• Conduct process audit and product audit to identify improvement opportunity; analyze root cause for quality problem and work through corrective and preventive action;

• Review engineering change from product compliance aspect;

• Manage document control system.

Requirements/Qualifications: (Bullets)

• College degree or above, Major in engineering background;
• Fresh graduates or 02 years above experiences in manufacturing, technical service environment, or customer relationship management;
• Professional technical or engineering experience; laboratorial instrument industry or multi-technologies know-how will be preference;
• Knowledge and experience on Lean manufacturing;
• Strong inter-personal skills;
• Excellent oral and written communication skill in English, be able to work in a multicultural environment;
• Practical experience in SAP and implementation experience in ISO9000 will be preference;
• Ability to achieve goals independently within a challenging time frame.