Customer Service Specialist II

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

What will you do?

• Process customer orders in an efficient, accurate, and timely manner, using dedicated systems within allocated countries/areas.
• Be able to discuss effectively products and services of the company to current and prospective customers in a way that conveys a positive image of quality, integrity, and better understanding of our business.
• Facilitate the escalation process of inquiries and complaints to resolve in autonomy.
• Handle and influence customer satisfaction by demonstrating tact, sensitivity, and integrity.
• Developing work relationships and assist Commercial and Project teams through careful review of their open orders making appropriate follow-up calls/e-mails and offering pre and post customer service for sophisticated custom orders.
• Maintain excellent Export compliance and Company reputation by screening for denied persons and entities, restricted end uses and diversion using the compliance control systems; IBS, Precision, Securimate and GTC Sanction controls.
• Prioritize workflow to meet customer expectations.
• Order Management
• Working efficiently alongside other departments to guarantee outstanding customer service.
• Process/System Efficiencies
• Follow systems and procedures outlined in company manuals, staff meetings, intranet, and e-mails. Ability to learn, accept, and retain specific order management procedures and to meet required instructions and policies related to order management.
• Participate as a significant team member by supporting others Customer Care representatives as needed. Possess excellence in organization and team leadership skills.
• Processing inquiries within the framework of public tenders
• Regular reporting to public structures in Lithuania
• Be the substitute in the event of the absence of another team member

How will you get here?

Education

• Bachelor’s degree, preferably in Business Administration or a scientific subject area strongly encouraged, graduates.

Experience

• Requires Customer Service experience and/or scientific background
• Internal candidates-requires shown knowledge of the Company’s systems, processes, and technical product line.

Knowledge, Skills, Abilities

• Excellent communication and interpersonal skills reflecting a positive, professional, customer-centered organization.
• Must have the ability to identify and tackle problems and to multi-task under deadline.
• Shown success in handling difficult customers with integrity, dignity, and tact required.
• Must demonstrate excellent proficiency in personal computer applications such as Microsoft Outlook, Word, Excel, and PowerPoint.
• Excellent English language skills (oral and written) is a must.
• Strong ability to collaborate with colleagues, and share the workload as needed to provide quality customer support.
• Strong self-motivated individual, who functions well in a fast-paced and diverse team environment with autonomy; running and prioritizing high volumes of work.
• Must be a highly upbeat and fast learner
• Intermediate to advanced level experience in Microsoft word/Excel
• Prior bioprocess production knowledge a plus

The company offer:

• The innovative environment of the rapidly growing international company.

• Hard-working, supportive working team and management with outstanding development possibilities to increase your potential.

• An opportunity to be part of a multifaceted global organization and work with experienced professionals.

• We offer competitive remuneration, annual incentive plan bonus scheme, healthcare, company pension, and a range of employee benefits.

• Salary 1984 – 2971 Eur./month before taxes.

Compensation and Benefits

The salary range estimated for this position based in Lithuania is €23,800.00–€35,650.00.