Logistics Specialist (Clinical Site to Patient Support)

Work Schedule

Environmental Conditions

Job Description

When you’re part of Thermo Fisher Scientific, you’ll do challenging work, and join a team that values performance, quality and innovation. As part of a successful, growing global organization you will be encouraged to perform at your best. With revenues of more than $40 billion and the largest investment in R&D in the industry, we give our people the resources and chances to create significant contributions to the world.

Position Summary:

The role will primarily be responsible for supporting our Clinical Site to Patient service offering, specifically for Clinical Site to patient shipments within the EMEA region. This will include, but is not limited to; management of patient information, order requests, working with Clinical Site to Patient approved suppliers to organize delivery to and collection from patient’s homes, sending shipment notifications and proactively tracking all requests through to completion. In addition, be responsible for providing proactive support in response to calls/emails from our internal colleagues, external clients and Clinical Trial investigator sites.

Although the majority of your time will be based at home working remotely, you will need to be based within a commutable distance from Horsham to be able to attend ad hoc meetings.

Job duties and responsibilities:

• Accurately entering order requests into Global Project Management (GPM) System in a timely manner.
• Maintain a Clinical Site to Patient tracker to support metrics and billing.
• Send the required communications as per protocol requirements.
• Schedule and execute collection and delivery of clinical trial material with approved suppliers.
• Identifies discrepancies as they arise and independently solves routine problems/issues. Seeks advice/input on more complex problems and escalate items as required.
• Compliance with internal local and global standard operating procedures.
• Proactively track and trace orders to ensure on time delivery within FCS (Fisher Clinical Services) service level agreement with suppliers as assigned, including non-executable orders/exceptions
• Provide support as required for internal/external client calls or emails received and manage to resolution.
• Actively participate in team meetings, conference calls, and operational meetings as necessary
• Participate in cross-functional business process improvement activities as required.
• Perform other duties as required.

Minimum Requirements/Qualifications:

Degree Level or Equivalent in relevant subject and/or relevant experience in same/similar job role

Professional experience within the transportation and customer service industry

Experience

• Logistics/Order entry/Customer service
• High attention to detail.
• Distribution track and trace
• Excellent customer service
• Proficient in Microsoft office (Word, Excel and Outlook)
• Flexible and adaptable
• Ability to prioritize workload and meet timescales.
• Able to analyze problems and define solutions.
• Able to work independently and to support others within the team.
• Effective communication skills both internally and externally.

Benefits

We offer competitive remuneration, annual incentive plan bonus, healthcare, and a range of employee benefits. Thermo Fisher Scientific offers employment with an innovative, forward-thinking organization, and outstanding career and development prospects. We offer an exciting company culture that stands for integrity, intensity, involvement, and innovation!

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory at Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.