Spanish Speaking Senior Customer Service Representative

Work Schedule

Environmental Conditions

Job Description

Spanish / Speaking Senior Customer Service Representative

Thermo Fisher Scientific Inc. (NYSE: TMO) is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, improving patient diagnostics and therapies or increasing efficiency in their laboratories, we are here to support them. Our distributed team of more than 100,000 colleagues delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Job Title: Spanish / French-speaking Senior Customer Service Representative

Location: Budapest, Hungary

How will you make an impact?

When you’re part of the team at Thermo Fisher Scientific, you’ll do important work, helping customers in finding cures for cancer, protecting the environment or making sure our food is safe.

As a Back Office Representative, you will be part of a diverse team that speaks over 12 languages and build a friendly and upbeat working environment. This position is an excellent fit for people who enjoy working in an international setting, where a wide range of administrative tasks are fulfilled. Based at our Shared Service Center in Budapest, your team provides internal support to Thermo Fisher partners and the field service engineer team, and delivers professional service and excellence in a diverse back-office environment.

What will you do? 

• Create and process quotes for spare parts based on internal and external requests
• Document all required information, keep work instructions and operating procedures up to date.
• Perform invoicing activities (investigate, finalize and send invoices to the customers).
• Analyse and cross-check data in the ticketing system and in SAP.
• Resolve invoicing queries through active collaboration with other departments.
• Contribute to the customer data maintenance process, liaise with Master Data team on account modifications requests.
• Take an active part in continuous process improvement and standardization.
• Build and maintain relationship with field service technicians, sales department, dispatching team and additional accounts within the business unit.

How will you get there?

• A minimum of 2 years’ customer service experience is preferred
• Requires a high school diploma or a Government Body award. A Bachelor’s Degree is preferred
• Proficiency of the English language both written and verbal.
• Confident usage of Spanish language skills is required, French language knowledge is an advantage
• Proficient Microsoft Office user
• Customer Focused approach
• Strong written and verbal communication skills 
• Display attention to detail and accuracy in the workplace
• Able to prioritize effectively and multi/task under deadlines
• Good understanding on financial closing dates (Quarter Ends, Year Ends) is an advantage
• Must demonstrate judgment, tact, and diplomacy in dealing with internal and external customers
• Experience with SAP, C4S, Genesys preferred but not essential

What we offer?

• At Thermo Fisher, your work will have real-life impact, and you’ll find support in achieving your career goals
• A company culture where we respect our diverse and unified teams, where we are proud of our achievements and where fun and the demeanor of giving back to our environment are highly valued.
• Learning opportunities like (inhouse trainings/language courses) or other development opportunities to flourish your career or thrive your personality.
• If you join, you could include yourself into our supportive and caring social communities and networks.
• Competitive wage and benefits package including cafeteria, medical insurance, pension, hybrid working model.

At Thermo Fisher Scientific, each one of our 100,000 extraordinary minds has a unique story to tell. Join us and contribute to our singular mission—enabling our customers to make the world healthier, cleaner and safer.

Apply today! http://jobs.thermofisher.com

Not exactly what you are looking for? Apply to our Customer Service Talent Community.

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.