Operations Relations Liaison, EMEA Region

We have a vacancy in the EMEA region in Operations for an Operations Relations Liaison (internally called BiotechPortfolio Lead in our Biotech team covering this region.

As aOperations Relations Liaisonyou will provide consultation, strategic direction, and leadership across all therapeutic units and other divisions across PPD to ensure customised clients´ solutions, operational excellence, consistency, quality and innovation, resulting in new partnerships and repeat business in the Biotech portfolio. The role level is equivalent to Director/Sr Director or Exec Director depending on experience)Responsibilities

Partners globally and regionally with other groups to develop new business and to deliver existing business

Provides strategic direction, leadership and management across therapeutic areas and multiple functional areas to ensure customized delivery for Biotech clients

Works with cross functional leadership on the continuous development and improvement of business processes to support teams and to ensure that work is uniform, complete and managed appropriately.

Collaborates with Biotech leadership team and other senior, therapeutic units, geography and functional lead colleagues to enable oversight of operational performance, resourcing, financial health/strategy, and business planning and execution

Develops excellent working relationships with Biotech leadership team, therapeutic units and other stakeholders responsible for delivery of projects and services in order to ensure co-ordination across geographies and achieve superior delivery of PPD projects and services

Provides ongoing consultancy, coaching and feedback to colleagues involved in delivering projects and services on behalf biotech clients to improve the overall understanding of the client and ability to deliver to the expectations of the clients

Influences PPD’s internal operations to minimize potential for risk and maximize client satisfaction.

Leverages relationships to manage any issues that may arise during project delivery that could lead to client dissatisfaction and to manage potential impact on the relationship with PPD

Utilises PPD systems, tools and reports to identify trends in risks and/or issues that present opportunities to leverage PPD Biotech team influence and expertise

Establish superior working relationships with key individuals within client companies for awarding projects and managing project delivery to facilitate program/project awards

Serves as the customers’ executive single point of contact, and escalation support person for all operational issues/discussions. Communicates with sponsors regularly to identify potential challenge areas and acts quickly to remove the risk/resolve the issue

Set-up and participates at Governance level and contributes to the compilation of goals and business plan objectives for the strategic partnership

Leverages relationships and knowledge to enhance the PPD offering to ensure high quality project delivery, client satisfaction and an improved chance of repeat business

Collaborates closely with the Commercial team by actively participating on business development activities to meet sales targets

Meets and fosters prospective and current customers´ relationships, provides strategic input in requests for proposals and bid defences, and represents PPD Biotech at appropriate professional meetings and conferences

We have a vacancy in the EMEA region in Operations for an Operations Relations Liaison (internally called BiotechPortfolio Lead in our Biotech team covering this region.

As aOperations Relations Liaisonyou will provide consultation, strategic direction, and leadership across all therapeutic units and other divisions across PPD to ensure customised clients´ solutions, operational excellence, consistency, quality and innovation, resulting in new partnerships and repeat business in the Biotech portfolio. The role level is equivalent to Director/Sr Director or Exec Director depending on experience)Responsibilities

Partners globally and regionally with other groups to develop new business and to deliver existing business

Provides strategic direction, leadership and management across therapeutic areas and multiple functional areas to ensure customized delivery for Biotech clients

Works with cross functional leadership on the continuous development and improvement of business processes to support teams and to ensure that work is uniform, complete and managed appropriately.

Collaborates with Biotech leadership team and other senior, therapeutic units, geography and functional lead colleagues to enable oversight of operational performance, resourcing, financial health/strategy, and business planning and execution

Develops excellent working relationships with Biotech leadership team, therapeutic units and other stakeholders responsible for delivery of projects and services in order to ensure co-ordination across geographies and achieve superior delivery of PPD projects and services

Provides ongoing consultancy, coaching and feedback to colleagues involved in delivering projects and services on behalf biotech clients to improve the overall understanding of the client and ability to deliver to the expectations of the clients

Influences PPD’s internal operations to minimize potential for risk and maximize client satisfaction.

Leverages relationships to manage any issues that may arise during project delivery that could lead to client dissatisfaction and to manage potential impact on the relationship with PPD

Utilises PPD systems, tools and reports to identify trends in risks and/or issues that present opportunities to leverage PPD Biotech team influence and expertise

Establish superior working relationships with key individuals within client companies for awarding projects and managing project delivery to facilitate program/project awards

Serves as the customers’ executive single point of contact, and escalation support person for all operational issues/discussions. Communicates with sponsors regularly to identify potential challenge areas and acts quickly to remove the risk/resolve the issue

Set-up and participates at Governance level and contributes to the compilation of goals and business plan objectives for the strategic partnership

Leverages relationships and knowledge to enhance the PPD offering to ensure high quality project delivery, client satisfaction and an improved chance of repeat business

Collaborates closely with the Commercial team by actively participating on business development activities to meet sales targets

Meets and fosters prospective and current customers´ relationships, provides strategic input in requests for proposals and bid defences, and represents PPD Biotech at appropriate professional meetings and conferences

Qualifications and Experience:

Bachelor's degree or licensed certified health care training or equivalent combination of education and experience that provides the individual with the required knowledge, skills and abilities.

A demonstrated track record of success in global clinical development that provides the knowledge, skills and abilities to perform the job (equivalent to 10 years).

Broad business experience including Project Management, Business Development, Finance and Quality

Valid Passport

Required Knowledge, Skills and Abilities:

Strong Financial acumen

Excellent judgement and decision-making skills

Excellent interpersonal skills and influencing at all levels

A strong client and internal relationship builder in a matrixed organization

Ability to build quickly a strong network of influential people

Expert knowledge of project management principles and application

Expert knowledge of budgeting, forecasting and resource management

Knowledge of Regulatory guidelines and Directives

Strong marketing and negotiation skills

Demonstrated experience working effectively across geographies and cultures

Skilled in process improvement

Strong planning skills and strategic thinking

PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner

Able to work upright and stationary for typical working hours

Ability to use and learn standard office equipment and technology with proficiency

Able to perform successfully under pressure while prioritizing and handling multiple projects or activities

Ability to travel across Europe (primarily) and other continents

#LI-MC2#LI-Remote

Qualifications and Experience:

Bachelor's degree or licensed certified health care training or equivalent combination of education and experience that provides the individual with the required knowledge, skills and abilities.

A demonstrated track record of success in global clinical development that provides the knowledge, skills and abilities to perform the job (equivalent to 10 years).

Broad business experience including Project Management, Business Development, Finance and Quality

Valid Passport

Required Knowledge, Skills and Abilities:

Strong Financial acumen

Excellent judgement and decision-making skills

Excellent interpersonal skills and influencing at all levels

A strong client and internal relationship builder in a matrixed organization

Ability to build quickly a strong network of influential people

Expert knowledge of project management principles and application

Expert knowledge of budgeting, forecasting and resource management

Knowledge of Regulatory guidelines and Directives

Strong marketing and negotiation skills

Demonstrated experience working effectively across geographies and cultures

Skilled in process improvement

Strong planning skills and strategic thinking

PPD values the health and wellbeing of our employees. We support and encourage individuals to create a healthy and balanced environment where they can thrive. Below is listed the working environment/requirements for this role:

Able to communicate, receive, and understand information and ideas with diverse groups of people in a comprehensible and reasonable manner

Able to work upright and stationary for typical working hours

Ability to use and learn standard office equipment and technology with proficiency

Able to perform successfully under pressure while prioritizing and handling multiple projects or activities

Ability to travel across Europe (primarily) and other continents

#LI-MC2#LI-Remote

HU-Hungary, ES-Spain, GB-GB-Winchester-Winchester GB 1-2 Crown Walk, GB-GB-Bellshill-Bellshill GB Fleming House 1, FR-France, PL-Poland, IE-Ireland, BE-Belgium, IT-Italy, PT-Portugal, NL-Netherlands, CZ-Czech RepublicHU-Hungary, ES-Spain, GB-GB-Winchester-Winchester GB 1-2 Crown Walk, GB-GB-Bellshill-Bellshill GB Fleming House 1, FR-France, PL-Poland, IE-Ireland, BE-Belgium, IT-Italy, PT-Portugal, NL-Netherlands, CZ-Czech Republic