Business Analyst

The will play a key role in ongoing management of TPA inquiries from internal/external stakeholders, as well as participate in the development & maintenance TPA platform enhancements.

Responsibilities

• Support efficient & effective TPA operations:
• Create & maintain custom & standard reports 
• Interpret complex data & business metrics
• Monitor the quality of data to ensure consistency
• Participate in the development & maintenance of TPA platform enhancements
• Document & maintain all TPA requirements & procedure changes
• Implement SLAs & metrics to support timely resolution of TPA issues
• Support change management efforts, particularly when new policies & procedures are introduced
• Manage & respond to inquiries from internal & external stakeholders

Required Qualifications & Skills

• 3+ years in a role (or similar)
• English fluency
• Experience with Microsoft PowerBI & other MS Tools (Excel, SharePoint, etc)
• Experience collaborating with business stakeholders, business process owners, technical project managers & technical teams 
• Ability to anticipate the needs of stakeholders
• Distinctive problem solving & analytical skills
• Excellent time management