Medical Information Case Processor, Trilingual FR/ENG/SPA

Medical Information Case Processor responsibilities include receiving and documenting incoming telephone calls, faxes or emails from investigative sites or other sources reporting Lifecycle Safety Data.Responsibilities include:• Medical Information Case processor responsibilities include receiving and documenting incoming calls, chats, faxes and emails from external customers such as patients and/or healthcare providers) and responding to their enquiries about products. Summarizing these reports based on information identified as vital to the project• Disseminate clear, accurate information to healthcare professionals and patients based on the approved call scripts and/or other approved resources related to the use of client products • Creating Adverse Event and Product Quality Complaint reports requiring concise data entry covering everything from patient symptoms, admission and results – this will include medical terminology, writing narratives, generating case queries.• Clarify, investigate and capture adverse event and product quality informationEssential Functions• Process Safety data according to applicable regulations, guidelines, Standard Operating procedures (SOPs) and project requirements.• To perform Pharmacovigilance activities per project requirement including but not limited to, collecting and tracking incoming - Adverse Events(AE)/endpoint information• Ensure to meet quality standards per project requirements.• To demonstrate problem solving capabilities.Qualifications• Bachelor's degree in life sciences or related field and up to 3 years of relevant experience, inclusive of up to 1 year of Pharmacovigilance experience.

• Advanced English level

• Advanced French level• Good knowledge of medical terminology. • Excellent attention to detail and accuracy. • Strong organizational skills and time management skills. • Strong verbal/written communication skills. • Self-motivated and flexible. • Demonstration of IQVIA core values while doing daily tasks • Flexibility to operate in shifts.

Work modality

• Full Home based: you can work from home from any city of your country.

• Full time, regular/permanent contract.

We invite you to join IQVIA™

• Recognized by Great Place to Work

• FORTUNE Magazine's World's Most Admired Companies list for the third year in a row (January 2020).

• Recognized by the 2016 Scrip Awards as the Best Full-service Provider Contract Research Organization (CRO).

• A site-nominated award recognizing contract research organizations (CRO) and biopharmaceutical sponsors dedicated to building positive relationships with research sites through leadership, professionalism and integrity.

IQVIA™ is an equal opportunity employer. We make employment decisions based on qualifications and merit. We prohibit discrimination based on any unlawful consideration such as age, race, national origin, gender or other "protected status.“

We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and whatever your career goals, we are here to ensure you get there!

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