Manager, Clinical Operations

ICON plc is a world-leading healthcare intelligence and clinical research organization. We’re proud to foster an inclusive environment driving innovation and excellence, and we welcome you to join us on our mission to shape the future of clinical development.

The Clinical Operations Manager (COM) is critical as the main provider of CRA oversight as well as CRA career development and progression.  As a People Leader, COMs ensure high performance, adherence to performance metrics and quality of monitoring while supporting career development.

You will be partnering with one of our  global pharmaceutical clients; a company that  is advancing the development of new medicines, biologic therapies and vaccines for many of  the  world’s  most  challenging diseases  including cancer, cardio-metabolic diseases, Alzheimer’s  and infectious  diseases.  Be ready to work in a solid  partnership and an environment driven by innovation and continuous improvement.

What you will be doing:

• Provide direction and accountability for the operational teams and their delivery at regional and site level.
• Resourcing, line management, training, functional delivery and input on discussions around quality and operational delivery measurements within the Clinical Operations group
• Conduct regular discussions with direct reports and lead team meetings at regional and manager team level.
• Assist with training for CRA Managers and Associates as required.
• Contact for region in regard to operational questions and escalations.
• Work with Director/Senior Director and/or VP Clinical Operations to communicate all critical issues, business growth opportunities, developing key relationships as well as providing input regarding budgeting discussions to drive productivity and quality within the region.
• Drive overall delivery at site and regional level, through your operational team to drive execution of service, client satisfaction, quality and efficiencies.
• Represent Clinical Operations at Sponsor and internal audits.

You are:

• Bachelor’s degree

• Minimum 6 years Clinical Research experience that includes a minimum 4 years relevant experience as a Senior CRA or Principal CRA (in a Lead CRA role), or at least 2 years as a Project Manager, CRA Manager or equivalent job roleKnowledge of ICH-GCP guidelines and ability to review and evaluate medical data

• Excellent management skills, developed with a collaborative approach to driving performance and success in a global environment

• Direct experience managing Clinical Research Associates is preferred

• All employees must read, write and speak fluent English and host country language.

What ICON can offer you:Our success depends on the quality of our people. That’s why we’ve made it a priority to build a diverse culture that rewards high performance and nurtures talent. In addition to your competitive salary, ICON offers a range of additional benefits. Our benefits are designed to be competitive within each country and are focused on well-being and work life balance opportunities for you and your family.Visit our careers website to read more about the benefits of working at ICON: https://careers.iconplc.com/benefitsICON, including subsidiaries, is an equal opportunity and inclusive employer and is committed to providing a workplace free of discrimination and harassment. All qualified applicants will receive equal consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please let us know or submit a request here.Interested in the role, but unsure if you meet all of the requirements? We would encourage you to apply regardless – there’s every chance you’re exactly what we’re looking for here at ICON whether it is for this or other roles.