Sr Product Support Specialist (Tribrid/Orbitrap)
Pharmaceutical Product Development (PPD)
San Jose, California, United States of America
Job Description
Sr Product Support Specialist (Tribrid/Orbitrap)
R-01229351
This role will be site based in San Jose, CA
Thermo Fisher Scientific is the world leader in serving science, with annual revenue over $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving sophisticated analytical challenges, growing efficiency in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them.
With annual revenues exceeding $800M and over 1000 employees worldwide, Life Sciences Mass Spectrometry (LSMS) offers customers a complete range of high-end analytical instruments and software services that support customers within proteomics, clinical research, forensic toxicology, pharmaceutical, biotech, food safety, and environmental market segments.
What will you do:
- Provide technical and application specific product support for released and produced LSMS products with emphasis on resolving application issues using a system level approach.
- Build and disseminate important factory and field information critical to product or field service problems, with efforts that support improvements in products and service, corrective action, or cost reductions.
- Identify gaps in the current support systems and develop or improve and implement customer centric solutions for current and future products.
- Work with the factory teams to ensure current products meet our high level of quality and that new products meet product design criteria for serviceability, specifications, and applications performance.
- Develop and provide training programs to the worldwide field service and support organization including clinical applications specific training as well as system level training for our Class I medical devices.
- Develop, build documentation and maintain existing documentation following GDP (Good Documentation Practice)
- Other miscellaneous duties might be assigned.
How will you get here:
Education- MS degree in Chemistry or related field
- PhD Degree in Chemistry preferred.
Experience- 5+ years of experience in developing applications and operating/maintaining LSMS systems ideally with LC front end.
Knowledge, Skills, Abilities- Excellent analytical capability with strong attention to detail and knowledge about the most common …… workflows.
- Outstanding problem solving and communication skills especially looking after customers face-to-face.
- Self motivate, strong customer service
Flexible with the ability to adjust readily to new situations.
- Ability to work in a team environment and independently.
- Proven written and verbal communication skills.
- Ability to travel up to 25%
Experience- 5+ years of experience in developing applications and operating/maintaining LSMS systems ideally with LC front end.
Knowledge, Skills, Abilities- Excellent analytical capability with strong attention to detail and knowledge about the most common …… workflows.
- Outstanding problem solving and communication skills especially looking after customers face-to-face.
- Self motivate, strong customer service
Flexible with the ability to adjust readily to new situations.
- Ability to work in a team environment and independently.
- Proven written and verbal communication skills.
- Ability to travel up to 25%
Knowledge, Skills, Abilities- Excellent analytical capability with strong attention to detail and knowledge about the most common …… workflows.
- Outstanding problem solving and communication skills especially looking after customers face-to-face.
- Self motivate, strong customer service
Flexible with the ability to adjust readily to new situations.
- Ability to work in a team environment and independently.
- Proven written and verbal communication skills.
- Ability to travel up to 25%
Flexible with the ability to adjust readily to new situations.
Our distributed team delivers an outstanding combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.
Compensation and Benefits
The salary range estimated for this position based in California is $95,600.00–$143,450.00.This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:
A choice of national medical and dental plans, and a national vision plan, including health incentive programs
Employee assistance and family support programs, including commuter benefits and tuition reimbursement
At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy
Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan
Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount
For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards
Job posted: 2024-03-19
