Service Support Specialist II - Business Excellence (Power BI focus)

Work Schedule

Environmental Conditions

Job Description

·  Provide real-time dashboards and key performance indicators using Microsoft Power BI

·  Collaborate with end users to identify needs and opportunities for improved data management and delivery.

·  Provide ongoing development and maintenance of an operational data store using Business Intelligence best practices.

·  Improve and streamline processes regarding data flow and data quality to improve data accuracy, viability and value.

·  Provide maintenance of already created Power BI architecture that enables fact based decision making.

·  Provide end-user support and encourage user adoption. Act as Tier 1 support for end-users of BI tools. Train end-users on basic functionality. Direct users to training material and available resources.

·  Other related duties as assigned.Education & Qualifications Required:

·  Experience using  BI tools as Microsoft Power BI (user and developer)

·  Experience working in a Microsoft SharePoint environment

·  Must have high-level written and verbal communication skills (English desired)

·  Basic Power Automate /Power Apps knowledge